OpenShift Technical Account Manager

OpenShift Technical Account Manager – Red Hat Join to apply for the OpenShift Technical Account Manager role at Red Hat. The Red Hat services team is looking for an experienced system administrator engineer to join us as a Red Hat OpenShift Technical Account Manager. In this role, you will provide adoption guidance, implementation of good practices and supportable insights to customers for the Red Hat OpenShift and Infrastructure solutions portfolio. Technical Account Managers (TAMs) are highly technical and experienced engineers who work with customers on their strategic needs and mission‑critical environments. As part of the services organization, the TAM works on behalf of the customer as their advocate with engineering and works proactively to prevent incidents. When a problem occurs, the TAM will coordinate efforts within Red Hat to resolve the incident. TAM aims to support the development, deployment, and support teams, ensuring that best practices for configuration, tuning, and use of Red Hat products are applied. You’ll act proactively, with a critical eye on the customer environment, providing information and insights to facilitate tech adoption while keeping the environment supported. You’ll understand customer objectives and priorities, internal processes, business needs, foster vendor collaboration, and advocate for the customer. What You Will Do Support enterprise customers implementing automated and containerized cloud application platform solutions Learn new technologies quickly, including container orchestration, container registries, container build strategies, and microservices on container platforms Develop relationships with key business and IT stakeholders and become a guide on a customer’s implementation by understanding their top business goals and priorities Help customers achieve their business goals by providing recommendations that benefit ongoing usage of Red Hat’s technologies Attain Trusted Advisor status with key business and technical decision makers Lead Technical Health Reviews and provide technical recommendations on solutions and enhancements specific to customers’ business needs Support Customer Success Strategy and Success Manager by monitoring and identifying trends in Red Hat adoption, Success Plan adoption, and utilization; provide guidance as part of Quarterly Success reviews Serve as a proactive liaison and focal point into Red Hat Technology, Product, and Technical Support teams to address product feature/technical hurdles Provide proactive communications in the event of a service degradation or disruption Participate in issues and act as an advocate for customers during triage and resolution of high‑severity cases, driving business reliability and customer satisfaction Provide executive‑level summary status reports for high‑severity cases, both internally and to the customer Collaborate with internal teams to improve customer satisfaction and reduce renewal risk Foster unused product capabilities that can help the customer’s business Serve as the customer advocate within Red Hat Travel regionally to visit customers occasionally What You Will Bring 5+ years experience in a support, development, engineering, IT, or QA organization Expertise with open‑source enterprise cloud solutions like OpenShift, containers, Kubernetes, and IT automation (Ansible) Comprehension of enterprise architecture and strategic business drivers Direct experience with a variety of hardware vendors Ability to manage multiple issues and projects with shifting priorities and timelines Outstanding written and verbal communication skills; ability to convey complex information clearly and concisely Willingness to travel for customer visits and events within the region Good understanding of continuous integration and continuous delivery concepts Bachelor’s degree or equivalent in a technology discipline, ideally computer science or engineering Experience working in DevOps environments About Red Hat Red Hat is the world’s leading provider of enterprise open source software solutions, using a community‑powered approach to deliver high‑performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across office‑based, office‑flex, or fully remote environments, depending on the role’s requirements. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We hire creative, passionate people ready to solve complex problems and make an impact. Inclusion at Red Hat Red Hat’s culture is built on open‑source principles of transparency, collaboration, and inclusion, where the best ideas can come from anyone. Our aspiration is to provide equal opportunity and access for everyone, celebrating all voices. We welcome applicants from all backgrounds. Equal Opportunity Policy (EEO) Red Hat is proud to be an equal‑opportunity workplace and an affirmative action employer. We review applications without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, disability, medical condition, marital status, or other legally protected categories. Red Hat does not accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for any fees or commissions related to unsolicited resumes or CVs except as required by a written contract. Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance, contact application‑assistance@redhat.com. Seniority level Not Applicable Employment type Full‑time Job function Sales and Business Development; Software Development and IT Services and IT Consulting #J-18808-Ljbffr