Customer Care Representative

hace 1 semana

Santiago de Querétaro, México Kysor Warren A tiempo completo

Talent Attraction and Management Sr Specialist As a key member of the team, you will play a vital role in handling a variety of incoming customer calls and fulfilling customer needs to ensure customer satisfaction. Attention to detail, teamwork, results orientation. Qualifications High school diploma (Bachelor’s degree is preferred) 2‑3 years related experience in customer service (quoting, logistics, after sales etc) Excellent interpersonal and communication skills Ability to oversee multiple tasks, stay organized, and focus on details Advanced problem‑solving skills may be required SAP, Excel English advanced Responsibilities Enter customer orders into SAP with high accuracy, process quote entries and sales orders, and manage order tracking and fulfillment. Process credit card payments and ensure correct documentation for orders and invoices, including commercial and vendor party invoices. Create and manage customer accounts, including "Sold to" and "Ship to" addresses, extend customer accounts, and maintain customer information. Process warranty claims, create Return Merchandise Authorizations (RMAs) for system returns and other returns, and handle credit and debit memos as needed. Answer incoming calls to assist with customer requests, provide updates, and address concerns promptly and with a high degree of accuracy. Conduct research to resolve customer inquiries, locate invoices, track shipments, and provide packing slips. Manage pricing requests and product availability using SAP and Smartsheet Applications. Navigate SAP and BPCS systems for order management and product tracking and use TSS database search functions to find relevant information. Seniority level Associate Employment type Full‑time Job function Customer Service Industries Manufacturing Referrals increase your chances of interviewing at Kysor Warren by 2x #J-18808-Ljbffr

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