Aces Field Manager, Amzl

hace 3 semanas

Ecatepec de Morelos, México Servicios Comerciales Amazon Mexico S. De R.L. De C.V. A tiempo completo

Amazon Mexico Amazon opened its virtual doors in **** and strives to be the world's most customer‑centric company, where customers can find and discover anything they might want to buy online. The goal of Amazon Logistics is to build a world‑class last‑mile operation. Amazon Logistics aims to exceed the expectations of our customers by ensuring that orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible. To continue to drive process excellence within our Last mile Delivery business, we are currently looking for an ACES Manager. As an ACES (Amazon Customer Excellence Systems) Manager, you will drive process standardization on site. You will be the link between station management and the ACES team. As a member of the ACES team, you will contribute to the optimization of the delivery stations operations, providing stations with sufficient knowledge and appropriate tools to improve performance. Your goal is to solve complex problems with simple and practical solutions by developing a deep knowledge of the operation processes. Creating effective communication plans to provide visibility to all impacted teams of the organization will help you to enable overall process alignment. Main Responsibilities As the first‑hand contact for station management regarding process improvements and benchmarking, you will work on effective change processes and contribute to network standardization via best‑practice sharing. You are in charge of monitoring the logistics and delivery success through station and on‑road performance indicators. You will set up action plans and execute them to drive current performance to benchmark rates. In this position, you are a key driver for successful order execution, thus positively influencing our customer satisfaction. Contribute to audit initiatives and support results‑driven action planning. Contribute to deployment of Process Standard implementations and upgrades within the delivery station, partnering with station management and several stakeholders. Support development and continuous piloting of process improvements and ongoing benchmarking initiatives. Ensure station management understands benchmark rates and is trained in technical configurations to drive accurate reporting and productivity boosts. During peak time, you will have the responsibility for the day‑to‑day management of a delivery station, providing leadership to Operations Supervisors, Operations Assistants and Delivery Service Providers, managing external agency relationships and performance. This role will be based in the delivery station. You are willing to work in non‑traditional shift patterns, which include nights. Basic Qualifications Bachelor's degree in Operations, Supply Chain Management, Engineering, or another technical field. Experience working with cross‑functional teams. Speak, write, and read fluently in English. Preferred Qualifications Knowledge of Lean, Six Sigma and Kaizen techniques. Our inclusive culture empowers Amazonians to deliver the best results for our customers. #J-18808-Ljbffr

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