Application Support Analyst

Company: MMC Corporate Description: Application Support Analyst We are seeking an Application Support Analyst to join our team at MMC. This role will be based in Mexico City. This is a hybrid role that requires working at least three days a week in the office. As an Application Support Analyst at MMC you will work closely with regional staff, business systems analysts 소 and developers to ensure the solution is working acceptably. Additionally you will work to maintain the existing environment and plan for future enhancements. We will count on you to: Serve as the Application Support Analyst for our applications and answer/facilitate questions from staff and/or ITS team. Initially focus on several business‑critical systems such as Microsoft Dynamics CRM applications and other critical resources. Related responsibilities include: Help design, develop, document and test changes to systems. This includes KB (Knowledge Base) documentation used by Level 1 (Service Desk) and Level 2 (Local Technology Coordinators) support staff. Keep up to date on application releases (patches, upgrades, etc.). Work with Local Technology Coordinators to ensure they can provide 2nd‑level support of all applications. Monitor and report application performance metrics, errors, inaccuracies or inefficiencies, making recommendations as needed. Monitor Serviceابة for any tickets/requests assigned to our group. Drive issue resolution, develop business knowledge and apply technical alternatives. Constantly monitor ಉದ ಮತ್ತು report any service issues to ITS Leadership. Work closely with Business System Managers on projects, testing, and rollouts of new applications. What you need to have: Bachelors degree in computer science, computer engineering, electrical engineering, systems analysis or a related field of study or equivalent experience. 3 years of application support experience. Microsoft Dynamics experience preferred. Exposure to multiple diverse technologies and processing environments. Exceptional interpersonal skills, including teamwork facilitation and negotiation. Excellent written and verbal communication skills. Excellent planning and organizational skills. Familiarity with basic graphical modeling approaches, tools and model repositories. Advanced level of English is a must. Why join our team: We help you be your best through professional development opportunities, interesting work, and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients, and communities. Our scale enables a range of career opportunities as well as benefits and rewards to enhance your well‑being. Marsh McLennan (NYSE: MMC) is a global leader in risk strategy and people advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. With annual revenue of $24 billion and more than ModelEmail Փշ group, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information visit or follow on LinkedIn and X. Marsh McLennan is committed to creating a diverse, inclusive, and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Marsh StaMcLennan is committed to hybrid work which includes the flexibility of working remotely and the collaboration, connections, and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office‑based teams will identify at least one anchor day per week on which their full team will be together in person. Key Skills Administration and Accounting Hardware & Networking Assessment Cost Estimation ABAP Loans Employment Type: Full‑Time Experience: years Vacancy: 1 #J-18808-Ljbffr