Application Support Engineer

Cyferd is a fast-growing technology company offering a Composable Solutions Platform that enables businesses to create interconnected applications easily. We develop innovative solutions designed to help organizations work smarter, faster, and more efficiently. As we scale, we are looking for an experienced and driven individual to join the Customer Success team as an Application Support Engineer, ensuring the smooth operation and maintenance of customer applications. Job TitleApplication Support Engineer LocationMexico City (initially remote) DepartmentCustomer Success About CyferdCyferd is a fast-growing technology company offering a Composable Solutions Platform that enables businesses to create interconnected applications easily. We develop innovative solutions designed to help organizations work smarter, faster, and more efficiently. As we scale, we are looking for an experienced and driven individual to join the Customer Success team as an Application Support Engineer, ensuring the smooth operation and maintenance of customer applications. Role OverviewThe Application Support Engineer will be responsible for maintaining and supporting applications built on the Cyferd Platform, acting as the first line of technical support for customers when issues arise. This is a customer-facing role that requires strong problem-solving skills, technical understanding of the platform, and the ability to troubleshoot and resolve issues quickly. While the primary focus is on application support and maintenance, you will also need to understand the fundamentals of building applications on the Cyferd Platform. Some development work may be required for bug fixes, enhancements, and optimizations, but the majority of your role will involve diagnosing problems, implementing solutions, and ensuring application stability for applications in production. What You’ll Do (Key Responsibilities) Application Support & Maintenance Issue Resolution: Act as the primary point of contact for customers experiencing technical issues, diagnosing and resolving problems promptly.Troubleshooting: Investigate application errors, performance issues, and configuration problems, providing effective solutions.Maintenance: Ensure applications remain stable, secure, and up-to-date with platform standards.Bug Fixes & Enhancements: Perform minor development work to fix bugs or implement small improvements when required. Customer Engagement Customer Liaison: Communicate clearly and professionally with customers during issue resolution, ensuring transparency and trust.Technical Guidance: Help customers understand platform capabilities and best practices for maintaining their applications. Collaboration & Continuous Improvement Team Coordination: Work closely with Solutions Development, Product, and Support teams to escalated complex issues and implement fixes.Knowledge Sharing: Document solutions, create support guides, and contribute to internal knowledge bases.Process Improvement: Suggest improvements to support workflows and tools for better efficiency and customer experience. What You Bring (Key Skills, Experience & Qualifications) Technical Understanding: Ability to learn and understand the Cyferd Platform architecture and application development concepts.Problem-Solving Skills: Strong analytical skills to diagnose and resolve technical issues effectively.Customer-Facing Skills: Excellent communication skills for engaging with customers during troubleshooting and support.Development Capability: Basic hands-on development experience (web applications, workflows, integrations, or low/no-code platforms preferred).Collaboration: Ability to work cross-functionally with technical and non-technical teams.Experience with enterprise SaaS platforms, workflow automation, or composable/low-code solutions is a plus.Previous experience in application support or technical support roles within a technology company is highly desirable. What We Offer A dynamic and collaborative work environment in a fast-growing technology division of a global tech company.Competitive salary and benefits package.Opportunities for rapid growth and professional development.Flexible working arrangements and a strong focus on work-life balance. If you are a proactive, customer-focused professional who thrives on solving problems and ensuring application stability, we’d love to hear from you #J-18808-Ljbffr