Regional Command Center
hace 4 meses
We’re hiring
At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizant
We have an exciting opportunity for an exceptional individual to work supporting one of our clients as a Regional Command Center (RCC)
Responsibilities
- Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident reported by end users for IT devices and mobility support/management
- Installing and configuring hardware and software components to ensure usability by end users
- Support Site Services team in IT Asset lifecycle management for the location/region including, asset collection coordination with vendor, secure storage, labelling, imaging, allocation, recovery, hygiene validation, disposal, and system updates
- Knowledge in basic Network connectivity (LAN), Wi-Fi access / Video Tandberg / Printer/ Voice, manufacturing / lab IT systems etc
- Activities that are undertaken as part of RCC services are (but not limited to): Remote Troubleshooting and Resolution, Remote SW installation and repair, Installation Issues, Outlook Issues, Mapping Drive, Laptop Configuration, Mobile Configuration etc
- Good communication and customer service skills
- Knowledge in ITIL practices, ServiceNow, Remote troubleshooting tools, SCCM etc
Why Cognizant?
Improve your career in one of the largest and fastest growing IT services providers worldwide
Receive ongoing support and funding with training and development plans
Have a highly competitive benefits and salary package
Get the opportunity to work for leading global companies
We are committed to respecting human rights and build a better future by helping your minds and the environment
We invest in people and their wellbeing.
We create conditions for everyone to thrive. We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered.
Igualdad de Empleo y Política de Acción Afirmativa:
Cognizant es un empleador que ofrece igualdad de oportunidades. Todos los solicitantes calificados recibirán consideración para el empleo sin distinción de sexo, identidad de género, orientación sexual, raza, color, religión, origen nacional, discapacidad, estado de veterano protegido, edad o cualquier otra característica protegida por la ley.
At Cognizant we believe than our culture make us stronger
Join us now
#BeCognizant #IntuitionEngineered
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