Customer Care Support, Mexico

hace 16 horas

Xico, México The Knot Worldwide Inc. A tiempo completo

Descripción del trabajo At The Knot Worldwide, we champion celebration - and that starts with celebrating our people. Our employees are passionate dreamers, thoughtful doers, and lifelong learners who power meaningful moments for millions around the world. We're united by authentic connection, shared purpose, and a deep commitment to the global community we serve. Here, flexibility and belonging go hand in hand with high performance. Driven by our core values, we believe the best ideas come from empowered teams: those who consistently collaborate with intention to design solutions, spark ideas, and drive impact. Our people are at the heart of our success. POSICIÓN: Customer Care Support En The Knot Worldwide, estamos buscando un/a Customer Care Support para nuestro equipo de Ventas en México. La persona ideal aportará experiencia en atención al cliente B2B, habilidades destacadas de escucha, comprensión de las necesidades de los clientes y sólidas competencias interpersonales. En The Knot Worldwide, creemos en realizar un trabajo que marque la diferencia. En 11 países alrededor del mundo, nuestra familia de marcas líderes (The Knot, WeddingWire, Bodas, The Bash, The Bump y más) ofrece productos, servicios y contenidos de primera categoría para transformar la planificación de celebraciones, pasando de la inspiración a la acción. RESPONSABILIDADES Gestión de clientes B2B, incluyendo soporte postventa, fidelización, capacitación y atención personalizada de alta calidad. Atención telefónica y por correo electrónico a clientes B2B. Gestión de productos adicionales adquiridos por los clientes. Coordinación con otros departamentos y áreas de la empresa para la resolución y gestión de problemas relacionados con los clientes. Ser orientado a la acción y los resultados. REQUISITOS DEL CANDIDADO Residencia en la región metropolitana de Ciudad de México. Experiencia mínima de 2 años en atención al cliente, preferiblemente con clientes B2B. Excelentes habilidades de comunicación. Deseable experiencia con bases de datos (CRM). Alta capacidad de organización, atención a los detalles y resolución de problemas. Persona autónoma, empática, perseverante, flexible y con una fuerte ética de trabajo. Disposición para trabajar en contextos multiculturales, estructurados y dinámicos. Capacidad para trabajar en equipo y alcanzar resultados colectivos. Nivel intermedio de inglés. MODELO DE TRABAJO Este role is fully remote and not tied to any specific office location. While there are no regular in-office requirements, we encourage our remote team members to gather intentionally for key company and team events to stay connected and engaged. EEO and Legal Notice The Knot Worldwide provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, or disability. In addition to federal law requirements, The Knot Worldwide complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The Knot Worldwide expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. #J-18808-Ljbffr

  • Client Services/Customer Care Support Analyst

    hace 16 horas

    Xico, México S&P Global A tiempo completo

    The Role: Client Services/Customer Care Support Analyst The Grade/Level: _(relevant for internal applicants only) _3 The Location: Mexico City What's in it For You: Responsibilities: Gathers information and escalates to Tier 2 or other teams as necessary Utilize Customer Care and S&P Global systems to open, manage and resolve inquiries Works under general...

  • Customer Care Supervisor

    hace 16 horas

    Xico, México Wild Fork A tiempo completo

    Descripción del trabajoDescriptionWildfork.mx is an e-commerce company that delivers high-quality food products directly to customers' homes.We are committed to providing our customers with exceptional service and quality products.Job SummaryResponsibilitiesSupervise and manage a team of 5 customer care representativesEnsure that customer care...

  • Agente Customer Care

    hace 16 horas

    Xico, México Pluxee A tiempo completo

    Descripción del trabajo Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits. Powered by leading technology and more than 5,000 engaged team...

  • Customer Support Agent, México

    hace 16 horas

    Xico, México Bitso A tiempo completo

    Working At Bitso We are a diverse team that takes pride in understanding the perspectives of others. We fully embrace working remotely and we are eager to act, improve and accelerate progress inside and outside of our organization. To drive revolutionary changes in society and make crypto useful, we delight our customers with world‑class products, deep...

  • Customer Care Agent

    hace 16 horas

    Xico, México Doola A tiempo completo

    Join to apply for the Customer Care Agent role at doola About doola doola is a dynamic company committed to simplifying the complexities of business formation, payment setup, compliance, taxes, and more. We empower entrepreneurs and businesses of all sizes to navigate the intricate landscape of financial and regulatory requirements with ease, allowing them...

  • Customer Care Specialist Ii — Global Health Support

    hace 16 horas

    Xico, México Boston Scientific Gruppe A tiempo completo

    A leading medical device company in Mexico City is seeking a passionate Customer Care Representative II.This role involves delivering exceptional customer experiences and managing complex inquiries.Ideal candidates will have 3-5 years of experience in customer service, preferably in the healthcare industry, and proficiency in CRM platforms like...

  • Remote Analytics Director Global Recoveries

    hace 1 semana

    Xico, México Tala A tiempo completo

    A global financial infrastructure company is seeking an Analytics Director for Recoveries & Customer Support to lead analytics functions and ensure operational excellence. This position requires proven leadership experience in collections or customer care analytics, strong analytical skills, and a strategic mindset. The role involves designing KPI...

  • Customer Care Associate

    hace 16 horas

    Xico, México Omron Americas A tiempo completo

    Omron Automation Americas is seeking an energetic and focused French Speaking Customer Care Associate (CAS) for our Guadalajara location to join our best-in-class Customer Care team. Under the general supervision of a Customer Care Supervisor, the CAS assists Direct Customers and Channel Partners by performing the duties listed below. The CAS is expected to...

  • Insurance Customer Care Specialist

    hace 17 horas

    Xico, México Capgemini A tiempo completo

    A leading insurance and financial services provider is seeking a Customer Care Representative in Mexico City. The role involves providing exceptional service to customers on insurance-related matters, resolving inquiries, and documenting interactions. Candidates should have a High School Diploma and 1-3 years of customer service experience, preferably in...

  • Customer Care Technical Lead

    hace 3 días

    Xico, México L&T Technology Services Limited. A tiempo completo

    Location LTTS Dell Offsite Centre - Mexico City, Mexico Job Description & Skill Requirements Years of experience: 6-8+ in Telecom Industry 6-8+ years' experience in Telecoms industry (a plus working in a Customer Support environment) Proficient in the English language, both spoken and written Strong leadership, interpersonal, and communication skills...