Store Manager

Brand/Store Manager at Brunello Cucinelli About us: "Those who work with us take part in the company’s life. Everybody knows that their work is an indispensable contribution to our shared growth " Brunello Cucinelli, founded in 1978 by the eponymous designer and entrepreneur, is an Italian house operating in the absolute luxury sector, specializing in cashmere and the international informal luxury ready-to-wear sector. As a perfect blend of industry and craftsmanship, our products are designed to stand the test of time. The whole world is fascinated by the products of our country, by the careful selection of raw materials, and the search for the highest quality and creativity in every step of the production chain. Today, the Brunello Cucinelli company finds its true meaning and aesthetic pursuit in manual skills, craftsmanship and the exclusivity of its collections. They are the truest expression of humanity and of creativity and, as such, are fundamental to us. Who you are: The Brand/Store Manager is responsible for achieving store goals while demonstrating brand philosophy, professionalism, attention to detail, and technical capability. The Brand Manager is truly the ‘conductor’ leading each member of the store to achieve a perfect symphony of client experience and store operations. This is a position of great responsibility that encompassing administrative activities including store budget allocation (sales volumes, profitability, customer portfolio, etc.), talent attraction and retention, inventory ownership. The Brand Manager is a dynamic leader by nature, inspiring the store teams through his/her energy and passion. The Brand Manager is the largest contributor to the overall atmosphere and energy of the store is responsible for creating a luxury setting that conveys a feeling of home to all that visit. Role responsibilities: Manage all aspects of retail store. Lead by example to provide industry leading customer service building guest loyalty through in-store experience. Satisfactorily resolve customer service issues by using best-in-class customer service, ensure detailed responses to customer problems and complaints. Serve as market expert regarding competitive environment, talent network and opportunities for strategic brand positioning. Achieve Goals including store sales, inventory KPIs, performance management and timekeeping for payroll. Oversee, observe, and give feedback on client interactions ensuring that each client advisor provides a tailored, personal, and memorable experience aimed at growing client retention. Coordinate staff training programs to enhance product competency, customer service, sales technique, stock management and ensure these tasks are performed in an efficient and effective manner. Set reasonable sales objectives for staff and review them systematically while identifying possible areas of improvement to promote achievement of sales objectives. Assign & delegate responsibilities to each member of the team while monitoring the performance and contribution to store success. Carry out year-end staff evaluations. Identify potential future candidates for the store to build bench of talent. Recruit, hire and onboard new staff to ensure store is always staffed. Analyze reporting including sell-through, productivity, sales results, and customer information and communicate to domestic and international business partners. Partner with Merchandising and Buying to ensure that the store has enough product to meet customer expectation and demand. Oversee stockroom and all product movement to ensure accuracy or inventory and storage of goods to company standards Oversee Quarterly inventory process and ensure company identified KPIs are met. Build effective working relationships with peers and stakeholders throughout the organization. Ensure Visual Merchandising in store is maintained to company standards throughout the day, partner with Visual Merchandising team to refresh store based on sell through and availability Qualifications: 5 year’s experience in equivalent role in Luxury Environment Proven ability to meet business goals by driving results through store team Ability network and cultivate clients Strong verbal and written communication skills. Proficient with POS systems and Microsoft Office Suite; Outlook and Excel. Ability to stand for multiple hours continuously and lift up to 40 pounds without assistance Able to work a varied schedule each week including nights and weekends. Supply Buyer (customer service, materials buy, inventory & capacity) at Hunter Douglas Hunter Douglas is the world’s leading manufacturer of window coverings and a major manufacturer of architectural products. We are a brand that you know and trust. With more than 100 years of innovation, we’ve defined our industry with proprietary products that deliver revolutionary style and functionality and can be found in millions of homes and commercial buildings globally. We are searching for candidates that are driven, intelligent, creative, and entrepreneurial. By offering challenging and accelerated opportunities for growth, powered by a shared hunger for success, we create a space for your career to thrive. In return for your expertise, we are committed to providing competitive and robust total compensation and benefit packages to ensure you feel valued. Our dream is to become the fastest growing, most loved, window covering company in the world. What’s yours? One of the pillars of our North American division is spread across four different sites in Mexico where a blend of manufacturing and fabrication occurs. At each location we pride ourselves on exemplary safety and employee-first standards, as we pioneer production processes to be best in class. It is our focus on quality and growth that makes us an employer of choice and helps us maintain our culture of excellence. Position Overview Reports to the Supply Planning Lead, and is responsible for the initiation, management, and coordination of supply requirements, materials, inventory plans, and capacity for Hunter Douglas. This position provides planning input for business issues involving capacity, materials, and customer service. The position also provides support via problem-solving and project initiation for several planning constraints as they are identified and prioritized. What you’ll do Develop and coordinate on production plans to support the business plans of the HD manufacturing location while minimizing inventories, operating expenses, and ensuring optimal customer service performance. Collaborate with Supply/Production Planners on the inventory management requirements for materials. This incorporates setting the inventory targets and safety stock levels; managing inventory mix to achieve working capital and customer service objectives; leading obsolete and slow-moving management process; fully participating in the activities required to drive longer term inventory reductions and optimization. Support the S&OE process through timely and accurate production plans and material needs. Collaborate with Supply/Production Planners and support the development of the monthly Supply Reviews. Recommend capacity changes, location, and timing when appropriate and advise production, inventory, and distribution consequences of alternative sales plans. Recommend actions when production, materials, and customer service imbalances exist. Provide a logistics perspective on business issues that are not necessarily identified in the principal accountabilities. Contribute as a planning team member in various situations, projects and activities not included in other principal accountabilities and to assist in the accomplishment of established objectives. Maintain effective communications with team leaders and other key stakeholders in a manner that is timely, complete, concise, and responsive. All other duties as assigned Who you are Bachelor’s Degree or higher. A minimum of 2+ years of Logistics, Operations/Manufacturing, or relevant supply chain experience is required. Demonstrated understanding of the End to End Supply Chain flow and interdependencies across functions is required. An entrepreneurial self-starter with strong analytical skills, oral and written communication skills, and the ability to partner and communicate across functional levels is required. Ability to manage projects and embrace change. MS Office proficiency, specifically with Excel and PowerPoint is required. SAP/IBP knowledge is required. APICS certification a plus; not required. Experience with Six Sigma/Process Excellence tools, training and/or certification. What’s in it for you Competitive compensation package including annual bonus Generous benefits package including major medical expenses and life insurance Christmas bonus Food vouchers and cafeteria service Savings fund A company culture that prioritizes internal development Please note, all offers presented to candidates are carefully crafted to ensure market competitiveness, equity, and reflect the individual candidate’s education, experience, skills and potential. Hunter Douglas is an Equal Opportunity Employer and complies with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply. By submitting your application below, you are providing your prior consent to receive SMS messages to notify you of any updates to your application status and to engage in discussion throughout your application process. You can cancel the SMS service at any time. Just text “STOP” to any of our texts to unsubscribe. Message & data rates may apply. Message frequency may vary. If you have any questions regarding privacy, please read our privacy policy, or terms of use Position Summary: The purpose of this position is to ensure the accuracy of warehouse and plant inventory balances. This position is responsible for maintaining the cycle count program and process, root cause analysis, accuracy reporting, and corrective actions. The successful implementation and maintenance of these processes should yield increased inventory accuracy, reduced component shortages, reduced cost of indirect labor for material handling, and improved productivity of the manufacturing operation. Position Responsibilities: Management and maintenance of the cycle count process per standard work, including, but not limited to: selection of parts to be counted, cycle count method and technique, reconciliation of counts to perpetual records, root cause analysis for errors, process change requests to reach 98%+ inventory accuracy. Responding to on-demand cycle count requests generated from plant operations. Actively participate on cross-functional teams as they relate to improving inventory flow and accuracy (Lean Manufacturing). Continually strive to improve Materials Management processes in pursuit of excellence (Cycle Counting, Kanban, and Audits). Solve process issues in a timely manner by interacting with appropriate departments. Use MRP system and related tools to develop reports that can be used by Materials Management personnel to monitor, control, and reduce inventory. Special Projects Key Competencies and Success Factors: Maintain basic knowledge of internal processes and controls. Understanding of Kanban and JIT systems. Able to rely on experience and judgment to plan and accomplish goals. Broad working knowledge and experience with standard work instructions. Must possess a strong customer service orientation and must provide dedicated support of internal and external customer requirements. Must be a strong written and verbal communicator, able to communicate to various audiences effectively Team oriented, must have the ability to work cohesively with others. Must possess ability to work well in a manufacturing environment. Must be detail-oriented and self-motivated, able to work with minimal supervision. Must be able to work in a fast-paced, multi-tasked environment. Education Standard: High school diploma or equivalent Capability of written and conversational English literate, business level Education : Engineering or Business degree Min. Yrs. Experience:1-3 in a manufacturing/distribution environment Advance mathematical skills Knowledge of plant receiving and materials movement processes Advance Computer Skills (MS Office, Word, Excel) and ability to use plant IT programs Demonstrated root cause analysis skills required Qualifications Required: Minimum 3 years of experience in OEM customer service positions (manufacturing environment) International Business Administration degree or equivalent Strong proficiency in Microsoft Office (Emphasis on Excell at an intermediate level) Advanced knowledge in the use of ERP (SAP S4/HANA preferably) Bilingual (Strong ability to write, translate, listen and speak in English). Formal and professional in dealing with internal customers. Ability to understand customer documents, product catalogs, promotions, manuals, instructions, requirements, etc. Summary of Job Duties: Responsibilities for this role include providing superior customer service in both English and Spanish to National and International accounts in all OEM markets. Coordinating the order-management process from placement of orders through shipment by performing the following duties: Processing customer orders and requests through a highly technical environment of EDI as well as manual order entry. Coordinating customer requirements and logistics with the production facilities to ensure correct and timely delivery. Frequent contact with production plants and distribution centers to coordinate scheduling and order fulfillment. Handling and resolving customer complaints which includes taking responsibility for solving customer problems by either providing the information directly or getting the customer to the correct person who can. Provide delivery information regarding availability, scheduling, managing back orders, and tracking shipments. Provide cross reference part number information for basic products and when further assistance is required, coordinate communication between the customer and other technical resources. Facilitate customers through the organization - “One Face to the Customer.” Provide all needed response and communication directly to the customer either via own knowledge base or obtained from other pertinent support areas. Maintain appropriate customer files/documentation. High volume email and telephone communications. Process, maintain and adhere to all relevant IATF 16949/ISO 9001 Quality Documents including procedures, work instructions, customer specific requirements and routing instructions in DMS. Process returns, issue timely credit/debit transactions. Function as a team member with other Customer Service personnel to assure smooth operation of the department and promote continuous improvement. Support achievement of departmental, facility and corporate KPIs. #J-18808-Ljbffr