Level 1 Automation Specialist

Get AI-powered advice on this job and more exclusive features. Only resumes in English will be considered About us: HiredRemoteli is a leading recruitment agency that bridges top-tier talent across Latin America with exceptional opportunities in the United States. With a strong history of success and a dedication to quality, we are your reliable partner in achieving career growth. Our vast network, tailored approach, and dedicated support ensure you receive the best assistance in securing your next professional opportunity. Location: LATAM (Remote) Employment Type: Part-Time Schedule: 10:00 AM - 2:00 PM EST About our client: Our client is a leading Managed IT Services company with a strong focus on cybersecurity, based in Brooklyn. Their cybersecurity-first approach ensures that businesses are safeguarded against constantly evolving digital threats, providing comprehensive IT solutions to keep operations secure and efficient. Summary The Level 1 Automation Specialist will design, build, and maintain automation workflows that streamline MSP operations, reduce manual workloads, and improve service delivery. This role focuses heavily on Microsoft-based automation tools (Power Automate, Graph API, custom integrations) while also providing hands‑on Microsoft 365 administration support (user provisioning, password resets, licensing management). The ideal candidate has foundational Microsoft 365 administration experience, a strong interest in automation, and the ability to work independently in a fast‑paced MSP environment. Responsibilities Build and deploy automation workflows using Power Automate, Zapier, Make, and custom APIs to support internal processes and client‑facing operations. Monitor and troubleshoot automation jobs to ensure successful execution and resolve errors promptly. Collaborate with cybersecurity and helpdesk teams to identify repetitive tasks and processes suitable for automation. Integrate automation tools with existing systems, including HaloPSA, Microsoft 365, Azure, and ticketing platforms. Maintain clear documentation for workflows, processes, scripts, and system updates. Conduct routine audits of automation processes to ensure compliance, reliability, and efficiency. Provide first‑level support for automation‑related incidents and escalate complex issues to senior specialists. Microsoft 365 Administration Provision and deprovision user accounts in Microsoft 365 (Entra ID, Exchange Online, Teams, OneDrive). Perform password resets and account unlocks via Microsoft 365 Admin Center and PowerShell. Manage Microsoft 365 licensing including license purchases, assignment, and optimization. Configure user mailboxes, distribution lists, shared mailboxes, and email forwarding. Assign and manage app access (Teams, SharePoint, OneDrive, Office apps). Support MFA setup and troubleshooting for user accounts. Monitor and respond to Microsoft 365 service health alerts and incidents. Assist with basic Intune device management (device enrollment, policy application). Handle basic SharePoint and Teams administration (site creation, permissions, guest access). Qualifications High school diploma or equivalent; associate's or bachelor's degree in IT, Computer Science, Systems Engineering, or related field preferred. 1-2 years of experience in technical support, helpdesk, junior automation, or Microsoft 365 administration role. Proven hands‑on experience with Microsoft 365 administration, including: user account creation, modification, and deletion; password resets and account recovery; license management and assignment; mailbox configuration and management; basic Azure/Entra ID administration. Hands‑on experience with Microsoft Power Automate (building flows, triggers, conditions, connectors). Familiarity with automation platforms such as Zapier, Make/Integromat, or similar low‑code/no‑code tools. Basic understanding of API calls, webhooks, and system integrations. Strong logical reasoning and ability to follow structured troubleshooting procedures. Excellent documentation and organizational skills. Ability to work independently, maintain accuracy, and meet deadlines. Comfortable working in fast‑paced environments with shifting priorities. Strong written and verbal communication skills in English (C1 or C2 Advanced level required). Preferred / Nice‑to‑Have MSP experience with exposure to client‑facing workflows and ticketing systems. Hands‑on experience with HaloPSA (automations, workflows, API integrations). Experience with Microsoft Graph API and custom connector development. Advanced PowerShell scripting for M365 automation (user provisioning, bulk operations, reporting). Familiarity with Azure Logic Apps, Functions, or Power Apps. Experience with RPA (Robotic Process Automation) platforms like UiPath or Automation Anywhere. Knowledge of data mapping, ETL processes, or basic SQL concepts. Familiarity with SaaS tools used in technical environments (Slack, Microsoft Teams, Okta, etc.). Experience with Microsoft 365 migrations (tenant‑to‑tenant, on‑prem to cloud). Understanding of Microsoft licensing models (E3, E5, Business Premium, CSP). Relevant certifications: Microsoft 365 Certified: Fundamentals, Microsoft 365 Certified: Administrator Associate, Microsoft Power Automate Fundamentals, UiPath Automation Explorer or similar RPA certification. Experience with monitoring or observability tools. Ability to create clear documentation, flow diagrams, or SOPs for automation workflows and admin processes. Hard Skills User provisioning and lifecycle management (creation, modification, offboarding) License management (purchase, assignment, optimization) Password resets and account recovery Mailbox management (shared mailboxes, distribution lists, mail forwarding) Basic Intune administration (device enrollment, policy management) Microsoft Teams and SharePoint administration MFA setup and troubleshooting Microsoft Graph API (basic queries and integrations) PowerShell for Microsoft 365 (automation scripts, bulk operations) Power Automate (cloud flows, desktop flows, custom connectors) Zapier, Make/Integromat, or n8n (workflow automation platforms) HaloPSA (ticketing system, workflow automation, API integrations) Basic knowledge of Azure Logic Apps and Azure Functions Familiarity with API calls, webhooks, and JSON/YAML configurations Understanding of workflow logic, decision trees, and condition‑based automation Experience with ticketing systems (Jira, Zendesk, ServiceNow, Freshdesk, HaloPSA) Introduct of fundamentals and helpdesk operations Ability to read logs and troubleshoot issues in automation environments Basic knowledge of cloud platforms (Azure, AWS, Google Workspace) Soft Skills Strong attention to detail and a commitment to accuracy in workflow execution and user administration Analytical mindset and ability to approach problems methodically Excellent communication skills, both written and verbal Proactive attitude with a willingness to learn and ask questions Strong organizational skills with the ability to manage multiple tasks simultaneously Team‑oriented mindset and willingness to collaborate with cross‑functional teams Ability to adapt quickly to changing priorities and evolving technologies Customer‑centric approach when supporting internal users or clients Why us? Competitive pay in US dollars Additional Compensation for Extra Hours Opportunity to grow Time‑off flexibility Get notified about new Automation Specialist jobs in Latin America. Apply directly on hiredremoteli.com/jobs for this position and other opportunities. Referrals increase your chances of interviewing at Hired Remoteli by 2x. #J-18808-Ljbffr