Customer Service Lead 3Pl

hace 3 semanas

Tijuana, México Mms, S.A. De C.V. A tiempo completo

This is a full-time role for a Customer Service Lead at Integrated 3PL.The Customer Service Lead is our founding member for customer support.Tasked with overseeing daily customer support and operational support tasks, high customer satisfaction levels, and effective phone / written etiquette.Qualifications1 Year plus experience with Import / Exports Operations.Proven Knowledge on Legislation in Foreign Trade Business.Customs Experiences is an asset.Duties and ResponsibilitiesHelp manage current customer accounts.Deal with a high volume of inbound and outbound phone calls.Maintain an excellent working relationship with your customer by responding courteously and professionally to all inquiries concerning work-orders, invoicing, shipments, inventory management and special projects.Solve customer and carrier problems and help resolve issues.Provide shipment quotes for customers and set up shipments as required by customers.Excellent multitasking skills within their work space as well as computer software programs, ERP system and WMS.professional representative of our company that other employees look up to.This position is responsible for accurately creating all SKU's in the data base system (ERP- WMS).Overview ASN data entry for all shipments SKU's in WMS.Perform other duties as assigned on multiple warehouses and offices.Excellent customer service skills and ability to generate and follow up on sales leadsAbility to identify, develop and implement processes improvement initiativesDemonstrated problem solving, organization skills with attention to detailStrong attention to detail and ability to handle multiple tasks.Strong team player with the ability to work independently.flexible for work on weekends and holiday as required.Travel will be required to our office locations.Valid passport and VISAJob RequirementsHigh quality written and verbal communication skillsAbility to adapt to changes in the work environmentAccurate and able to produce quality workDependabilityProblem solverAbility to work in teams and open to others' viewsShow respect toward others with cultural differencesQuality decision makingInventory managementknowledge of Database software; Internet software; Order processing systems; Spreadsheet software, and Word Processing software.Education / ExperienceBachelor's degree in Business Administration or related fieldPrevious customer service or call center experience required.CTPAT understanding.Mathematical SkillsAbility to calculate in all units of measure, using whole numbers, common fractions, and decimals.Computer Skillsknowledge of Database software, Internet software, Order processing systems, and Microsoft softwareTijuana Baja California Resident.Tipo de puesto : Tiempo completoTipo de jornada : DiurnoPregunta(s) de postulaciónCuentas con tu VISA USA y Pasaporte vigentesIdiomaInglés Avanzado (Deseable)Lugar de trabajo : Empleo presencial #J-18808-Ljbffr

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