Director Of Call Center Operations
hace 6 días
Are you a high-performing leader with a passion for driving excellence and a knack for strategic finance? arrivia is looking for a dynamic Director of Call Center Operations to lead our flagship Mexico City site. This isn't just a management role; it's a chance to be the cultural and operational heart of our Mexico City team, shaping our future and driving success. Your Mission : Lead, Strategize, and Partner As the leader of our Mexico City site, you'll be responsible for more than just day-to-day operations. You’ll be the key player in budgeting, forecasting, and financial management for our entire site. Your expertise will ensure our continued growth and profitability. This role is a perfect fit for a seasoned professional who excels at cross-site collaboration, ensuring seamless legal and operational alignment with our global partners, particularly within the LATAM region. You will be the face of leadership, fostering a positive, engaging, and high-performance culture. Your experience with multi-site operations or Business Process Outsourcing (BPO) will be critical as we continue to expand and optimize our footprint. What You’ll Do : Financial & Budgetary Leadership : Take full ownership of the Mexico City site budget, including meticulous forecasting and reporting. You will manage all financial operations, ensuring cost-effectiveness and strategic spending. Operational Excellence : Lead all site operations, guaranteeing a safe, functional, and efficient workplace. You will partner with our IT and facilities teams to ensure seamless security and a reliable environment. Strategic Partnership & Collaboration : Partner with our executives and global teams across Finance, IT, and Legal to ensure our Mexico City operations are perfectly aligned with company-wide objectives. You will be a key liaison with local business partners and government agencies, with a sharp awareness of local employment laws and regulations to ensure full legal compliance. Team Leadership & Culture : Champion our company culture, mentor local leadership, and drive employee engagement initiatives that make _arrivia_ _ _a "Best Place to Work." We're Looking for a Leader Who Is : An experienced leader with 7+ years of progressive leadership in a contact center or BPO environment. A financial strategist with a strong background in budget ownership, forecasting, and cost management. A collaborative partner with proven experience working with multi-site operations and cross-functional, global teams. Fluent in both Spanish and English with outstanding written and verbal communication skills. A problem-solver and strategic thinker who can navigate complex operational challenges with ease. Ready to Shape the Future of Travel? Join _arrivia_ _ _and become a part of a global company that values innovation, collaboration, and a passion for travel. This is a unique opportunity to lead a critical part of our business and have a direct impact on our success. #J-18808-Ljbffr
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Director Of Operations
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Xico, México Power Fertility A tiempo completoCompany DescriptionPower Fertility Center (Unirepro) is a Premier Fertility Center based in both the US and Mexico.Power Fertility provides one-stop fertility Services for all genders, including single individuals, married couples, and the LGBTQ community.Power Fertility provides clinical fertility treatments like IVF, IUI, Sex Selection, Egg Freezing, Sperm...
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Director Of Operations
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Director Of Operations
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Xico, México Power Fertility A tiempo completoCompany Description Power Fertility Center (Unirepro) is a Premier Fertility Center based in both the US and Mexico. Power Fertility provides one-stop fertility Services for all genders, including single individuals, married couples, and the LGBTQ community. Power Fertility provides clinical fertility treatments like IVF, IUI, Sex Selection, Egg Freezing,...
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Director Of Operations
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Xico, México Power Fertility A tiempo completoCompany Description Power Fertility Center (Unirepro) is a Premier Fertility Center based in both the US and Mexico. Power Fertility provides one-stop fertility Services for all genders, including single individuals, married couples, and the LGBTQ community. Power Fertility provides clinical fertility treatments like IVF, IUI, Sex Selection, Egg Freezing,...
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Líder de Cobranza en Call Center | Bonos
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Líder de Cobranza en Call Center | Bonos
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Xico, México Cmg Call Center A tiempo completoUna empresa de gestión de llamadas en Veracruz busca un Coordinador Call Center Cobranza para liderar su equipo y asegurar el crecimiento y cuidado del mismo. Se ofrece un salario entre $12,000 y $15,000, capacitación pagada, y prestaciones superiores a las de la ley. Ideal para personas con al menos 2 años de experiencia en call center y gusto por...
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Director, Contact Center Operations
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Director, Contact Center Operations
hace 2 semanas
Xico, México Firstsource A tiempo completoA leading banking services provider is seeking an Associate Director - Operations to lead Contact Center operations in Mexico. The role involves overseeing operations, ensuring commitments are met, and managing large teams. Ideal candidates should possess over 10 years of experience in Contact Center Operations with strong financial acumen. This in-office...
