Ingeniero Civil

Hace 8 horas

Xico, Veracruz, México Eosol Group Jornada completa

Job Title: Mexico Technical Service Engineer

Job Responsibilities

  • Provide technical support for off-grid, grid-tied and energy storage solar systems via phone, instant messages and emails. Manage Mexico after-sales cases and follow up unresolved tickets from distributor customers.
  • Hold regular communication meetings with distributors to maintain close cooperation, prepare meeting minutes and track all pending follow-up items.
  • Assist daily operations of local Latin America warehouse as required.
  • Offer remote technical support to Mexican distributors and installers, and deliver on-site support when necessary.
  • Carry out inverter fault diagnosis and troubleshooting, sort out after-sales service data.
  • Guide installers through installation, monitoring and later operation & maintenance of residential photovoltaic power stations.
  • Provide technical promotion support for the sales team.

Job Requirements

  • Bachelor’s degree or above. Majors in Power Electronics, Electrical Engineering, Automation or related disciplines are preferred.
  • Possess photovoltaic industry working experience with solid understanding of the basic working principles of inverters.
  • Have practical experience in inverter-related work including inverter commissioning & installation, daily maintenance and fault troubleshooting; candidates with experience on Growatt inverters will be prioritized.
  • Familiar with inverter commissioning and installation standards, proficient in mainstream office software, with basic electrician knowledge including familiarity with different grid types and the ability to operate multimeters.
  • English serves as the daily working language for all written and verbal communications.
  • Be willing to work full-time on-site in Mexico City.
  • Proactive and responsible, with strong communication skills and teamwork awareness; able to efficiently complete project targets and ensure high customer satisfaction.

Salary

  • Subject Line Format: Mexico Technical Service Engineer - [Your Name] - Expected Salary [X USD/month]

Seniority level

  • Mid-Senior level

Employment type

  • Full-time

Job function

  • Customer Service, Engineering, and Training

Industries

  • Services for Renewable Energy, Electric Power Generation, and Electrical Equipment Manufacturing