Product Specialist
hace 1 semana
A Product Specialist supports a specific product or group of related products within the Capital Markets Technologies Group. They provide product subject‑matter expertise, support insights to technology partners, directly support users and clients for issue resolution, and participate in improving technology through product delivery processes. The Product Specialist strives to provide a high quality of care, deliver consistent and effective issue resolution, and remove frictions from the user experience across our technologies. Responsibilities Actively resolve user‑facing support cases, chats, and phone calls for supported product(s). Manage and accelerate all back‑end hand‑offs, providing one seamless message/resolution touchpoint to end users and clients. Document case resolution and leverage existing documentation to ensure a consistent experience for end users. Translate business requirements and feedback through the enhancement/defect process for the technical team, informing the product delivery process. Create and develop Generative AI prompts, specifically in JLL GPT, to enhance project delivery and drive efficiency across the organization. Build and provide input into internal training materials and user guides, delivering end‑to‑end training for the product(s). Maintain in‑depth expertise of the supported product including core functionality, roadmap, release cycles, UAT testing, outage protocols, engineering hand‑offs, and case workflows to accelerate feedback loops. Execute UAT testing practices prior to business user testing to ensure a stable experience for end users. Recommend updates to support best practices, enabling continuous improvement, user experience consistency, and efficiency/accuracy in capturing relevant business data of the supported user group. Deliver against operational service benchmarks (response time, handle time, resolution time, CSAT scores) while impacting product metrics like adoption, NPS, and user engagement. Continuously build and maintain in‑depth knowledge‑management materials for product‑related business operations, system integrations, and support workflows. Execute escalation protocols in the back‑end, maintaining a seamless experience for the end user. Maintain knowledge of custom report development for ad‑hoc requests, auditing and verification of data. Qualifications Commitment to excellence in customer/user support. Excellent interpersonal, communication, problem‑solving, and organizational skills. Driven by a sense of urgency, evidenced by swift response times to support issues. Ability to work independently, unsupervised, and as a team player. Committed to continuous learning. 1‑2+ years of product support experience, or 2+ years of experience in supported business lines or functions (less accepted with an accompanied recommendation). Position requires availability during US business hours (EST/PST) and real‑time collaboration with US colleagues during standard business hours. Seniority level: Associate – Employment type: Full‑time – Job function: Sales and Business Development Location: Azcapotzalco, Mexico City, Mexico – Salary: MX$30,000.00–MX$40,000.00 – Posted 3 weeks ago Referrals increase your chances of interviewing at JLL by 2x. #J-18808-Ljbffr
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Product Adoption
hace 6 días
Mexico City Tractian A tiempo completoA leading technology company in Mexico is seeking a Product Marketing Specialist to drive product adoption and customer education. You will analyze product data, develop training programs, and collaborate across teams to ensure success. The ideal candidate has a strong analytical background in B2B SaaS and experience with product analytics tools. This role...
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Product Specialist
hace 6 días
Mexico City Jones Lang LaSalle Incorporated A tiempo completoProduct Specialist page is loaded## Product Specialistremote type: Remotelocations: Ciudad de Mexico,MEXtime type: Full timeposted on: Posted Yesterdayjob requisition id: REQ466577**JLL empowers you to shape a brighter way**.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services,...
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Product Specialist
hace 5 días
Mexico City Jones Lang LaSalle Incorporated A tiempo completoProduct Specialist page is loaded## Product Specialistremote type: Remotelocations: Ciudad de Mexico,MEXtime type: Full timeposted on: Opublikowano dzisiajjob requisition id: REQ466577**JLL empowers you to shape a brighter way**.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services,...
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Product Specialist
hace 2 semanas
Mexico City FullSession A tiempo completoRemote — United States, Canada, Western Europe, Latin America (Argentina, Brasil/Brazil, Uruguay, Chile, Colombia)FullSession is a user behavior analytics platform that helps teams understand how people really use their product or website, remove UX friction, and prove the impact of changes on activation, conversion, and revenue. Our customers span SaaS ,...
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Product Specialist
hace 6 días
Mexico City medtechrec A tiempo completoProduct Specialist – Mexico medtechrec is partnered with a growing global orthopaedic device organisation to recruit a Product Specialist in Mexico. This field‑based position supports surgeons and distributor teams through clinical case coverage, technical training, and product‑education activities across orthopaedic and sports‑medicine product...
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Product Specialist
hace 6 días
Mexico City medtechrec Jobs A tiempo completoProduct Specialist (Sports Medicine) – Mexico medtechrec is partnered with a growing global orthopaedic device organisation to recruit a Product Specialist in Mexico. This field-based position supports surgeons and distributor teams through clinical case coverage, technical training, and product-education activities across orthopaedic and sports‑medicine...
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Product Specialist
hace 1 semana
Mexico City medtechrec Jobs A tiempo completoProduct Specialist (Sports Medicine) – Mexico medtechrec is partnered with a growing global orthopaedic device organisation to recruit a Product Specialist in Mexico. This field-based position supports surgeons and distributor teams through clinical case coverage, technical training, and product-education activities across orthopaedic and sports‑medicine...
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Product Specialist
hace 1 semana
Mexico City medtechrec A tiempo completoProduct Specialist – Mexico medtechrec is partnered with a growing global orthopaedic device organisation to recruit a Product Specialist in Mexico. This field‑based position supports surgeons and distributor teams through clinical case coverage, technical training, and product‑education activities across orthopaedic and sports‑medicine product...
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AI Product Adoption Specialist
hace 6 días
Mexico City Varicent Corporation A tiempo completoA leading SaaS solutions provider is seeking a Product Adoption Specialist based in Mexico City. This hybrid role focuses on driving customer engagement and adoption of AI tools, from onboarding to active usage. Candidates should have at least 4 years in customer-facing roles and experience with SaaS products. Strong communication and training abilities are...
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Product Management Specialist
hace 6 días
Mexico City Samsung Electronics Mexico A tiempo completoJob Title: Product Management Specialist | Samsung Electronics Mexico Highlights: Location: Miguel Hidalgo, Mexico City Type of contract: Permanent contract, Full time Work Modality: On Site Who are we? Samsung Electronics has grown into one of the world's leading technology companies, recognized as one of the top 5 global brands. As a global leader in...
