Cloud Operations Engineer

About the Role We are seeking a highly skilled Cloud Operations Engineer for a contract engagement in Mexico. In this role, you will drive efficiency, scalability, and reliability across software deployment and operational processes. You will design and maintain CI/CD pipelines, automate workflows, strengthen infrastructure, and support high-performance applications. By working closely with development and operations teams, you will enhance monitoring, troubleshoot performance issues, implement containerization and cloud solutions, and foster a culture of continuous integration and deployment in an agile environment. Responsibilities Ensure complex application architectures align with business requirements by providing technical guidance and support. Provide AppOps support and perform deployments, monitoring, and maintenance of App services and cloud platforms. Lead incident triage and root cause analysis to quickly identify, prioritize, and resolve production issues, ensuring minimal downtime and impact. Manage cloud infrastructure and services (AWS and Azure). Work closely with cross-functional teams (developers, operations, and QE). Communicate technical concepts to non-technical stakeholders. Collaborate with other engineers to ensure seamless integration and functionality. Manage Continuous Integration and Continuous Deployment (CI/CD) pipelines. Develop scripts and tools to improve operational efficiency. Build and help transform container and serverless architectures, such as Amazon Web Services EKS (Elastic Kubernetes Services) and Azure Kubernetes Services. Ensure software and platforms comply with security standards and regulations. Implement security best practices and conduct regular security assessments. Adhere to access controls and protect sensitive data. Document processes, procedures, and infrastructure setups. Stay up to date with emerging technologies and industry trends. Continuously improve systems, processes, and methodologies. Participate in project planning and execution. Understand customer requirements and translate them into technical solutions. Ensure customer satisfaction through reliable and high-quality deliverables. Leverage GenAI (GitHub Copilot) to automate code generation, streamline development workflows, and enhance the efficiency and accuracy of DevOps processes. Qualifications and Skills A minimum of 6 years of experience with Amazon Web Services and infrastructure is essential. Strong experience in triage, incident response, and troubleshooting complex distributed systems. An understanding of Docker and at least 3 years of experience with Kubernetes and/or Elastic Container Service for container orchestration such as Amazon Elastic Kubernetes Service (EKS) and/or Amazon Elastic Container Service (ECS). Experience with CI/CD platforms such as ADO, Atlassian Bamboo, Jenkins, ArgoCD. At least 6 years of firsthand experience with relational databases, particularly Amazon Aurora. 6 years of experience with ElastiCache or Redis. Experience with Infrastructure as Code (e.g., Terraform). A good understanding of cloud networking in AWS and Azure: Application Load Balancer (ALB), Virtual Private Cloud (VPC), CloudFront (CDN), and DNS. Proficiency in Bash and Python scripting is a strong advantage. Collaborative mindset with excellent communication skills. Comfortable in a fast-paced, highly regulated environment. Ability to work independently and manage multiple priorities. Certifications in AWS, Azure, or Terraform. Experience integrating security and compliance into pipelines (DevSecOps). #J-18808-Ljbffr