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Job Description If you are a Technical Support Engineer professional looking for an opportunity to grow your career, this role offers the chance to partner with customers and ensure their success through deep technical knowledge of products, platforms, and systems. You will play a key role in resolving technical challenges, building customer loyalty, and serving as a trusted advisor who advocates for improvements and innovation. In This Role, Your Responsibilities Will Be: Resolve technical issues for customers across all account tiers during installation, implementation, and maintenance of Emerson products and platforms. Escalate complex technical issues internally to the appropriate support group while maintaining ownership of customer interaction. Report design, reliability, or maintenance issues to R&D that arise during support interactions. Build customer proficiency through standard services, including formal training and technical support engagements. Guide customers through product startup, application troubleshooting, and maintenance of solutions. Capture and document knowledge to enable self-service resolution by creating and editing knowledge-based articles using Knowledge-Centered Service (KCS) methodology. Who You Are: You build strong relationships and foster collaboration by actively listening and engaging in meaningful discussions. You are curious and adaptable, thriving in dynamic environments where priorities shift. You take initiative to solve problems creatively, integrating information from multiple sources to see the bigger picture. You communicate effectively, tailoring your message to diverse audiences and ensuring clarity in both technical and non-technical contexts. For This Role, You Will Need: Bachelor’s degree in Engineering or Computer Science (Electronic Engineering, Mechatronic Engineering, Computer Engineering, or Computer Science preferred). 3 to 5 years of experience in customer service, preferably in the automotive or semiconductor industry, as well as programming experience. Experience in customer-facing roles with strong problem-solving skills. Proficiency in one or more programming languages (LabVIEW experience preferred). Ability to travel up to 10% of the time. Advanced proficiency in English communication (verbal and written). Preferred Qualifications That Set You Apart: Excellent verbal and written communication skills, with the ability to explain technical concepts to diverse audiences. Strong analytical and problem-solving abilities, seeing beyond short-term issues to identify root causes and long-term solutions. Familiarity with electronic circuit design concepts and basic electronic instrumentation. Ability to thrive in a dynamic environment and adapt to changing priorities. Collaborative mindset with a focus on teamwork and shared success. Our Offer To You: We recognize the importance of employee wellbeing and know that to do your best you should have flexible, competitive benefit plans to meet you and your family’s physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage. Employee Assistance Program, tuition reimbursement, employee resource groups, recognition, and much more. Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave. At Emerson, we are committed to encouraging a culture where every employee is valued and respected for their outstanding experiences and perspectives. We believe a diverse and inclusive work environment gives to the rich exchange of ideas and diversity of thoughts, that encourage innovation and brings the best solutions to our customers. Accessibility Assistance or Accommodation: If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com . No calls or agencies please. #J-18808-Ljbffr
