Customer Experience Coordinator
hace 2 semanas
OverviewHR Lead | Automotive Industry | Talent Acquisition | Org. Development | Benefits & PerksAbout Jetour Soueast México is a Chinese automobile brand launched in 2019 by Chery under its Chery Commercial Vehicles division. It is presented as Chery's affordable brand in the crossover and SUV segment. The Jetour product lineup includes configurations for 5, 6, or 7 seats with options for internal combustion engines, electric vehicles, plug-in hybrids, and potentially hydrogen propulsion systems. The brand name is pronounced "Jietu" and can be translated as "road to victory."Soueast Motor Corporation, founded in 1995, is a Chinese company based in Fuzhou, Fujian Province. It manufactures vehicles and has expanded its product range to include sedans, SUVs, and electric vehicles.PurposeResponsible for managing the Customer Experience of the Dealer Network within the following scope:Customer Experience strategy implementationVoice of the customerChange managementCustomer CareResponsibilitiesNPS managementCoordinate the CSI foundations and steer the customer-centric culture (surveys, MYS, CSAT, OSAT, internal awareness, etc.)Implement and manage the customer journey conceptAdjust and implement the PSA culture nationwide with a clear and pragmatic scopeCo-create a customer experience image and atmosphere standards. Implement it at dealership level and sustain all initiatives and projects in this regardManage the Sales Process standards and create a system that maintains and improves it proactivelySteer and propose optimization and lean projects among all the VSMExperience / EducationBachelor’s degree in industrial engineering, business administration, marketing, communication, or related fieldsMore than 4 years in automotive dealer department from other OEM’s retail businessMore than 3 years in change management and/or customer experience projectsAchievement Orientation, Planning and Organizing, Negotiation and Influence, Leading Self Innovation and Effective CommunicationAdvanced Office toolsSeniority levelMid-Senior levelEmployment typeFull-timeJob functionCustomer Service #J-18808-Ljbffr
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