Director Of Housekeeping

Hola a todos Nos complace anunciar una nueva oportunidad de empleo en nuestra red de Hoteles. Buscamos Director of Housekeeping apasionado, con experiência y habilidades de liderazgo sólidas parair a trabajar a USA con visado TN (nosotros te guiamos en el proceso del visado). Location Maddison, WI Salary/Wage Starting at $90k USD annually. Bonuses: Director (20% of base salary) Position Overview The Director of Housekeeping is responsible for directing all aspects of housekeeping services and programming including but not limited to operations, planning, budgeting, staffing and payroll. This senior‑level position must ensure guest and employee satisfaction is achieved while maintaining profitability within the housekeeping function. Responsibilities Develop detailed, realistic, and comprehensive plans that support organizational objectives, effectively allocating resources and time across groups or departments. Fiscal and budgetary management of housekeeping operations including creating and maintaining departmental budgets, forecasts, and financial reports as needed; reviewing and approving purchases for the department. Manage the daily activities of the Housekeeping and Laundry department to include appropriate cleaning of all public areas as well as guest rooms. Provide supervision to laundry pack members and ensure the efficiency and effectiveness of the operation. Participate and collaborate on cross‑functional teams in order to effectively coordinate resort activities. Monitor, manage and respond to guest comments and proactively address guest comments with operational resolutions. Conduct investigative actions with guests, where necessary, for guest service and liability claims, ensuring customer requests are handled in a timely and professional manner. Develop, implement, and monitor schedules for the housekeeping operation and manage the staffing process to ensure appropriate levels of resourcing to maintain efficient operations. Manage the room expeditor software program (REX) in order to maintain maximum efficiency of inventory management. Participate in the Manager‑On‑Duty (MOD) program and execute duties. Recruit, hire, train, and evaluate team member performance against standards. Plan and implement staff training and development programs within the department. Monitor quality assurance program. Review accuracy of nightly housekeeping reports and investigate discrepancies. Serve on resort Executive Committee to represent the interests of the housekeeping function. Enforce policies and procedures; maintain a working knowledge of general and departmental safety procedures. Attend safety training programs and in‑service education as required. Develop, implement, and monitor programs that assure a safe facility and work environment that is in compliance with all appropriate regulations—ergonomics, emergency responses, injury and illness prevention, and hazard communications programs. Ensure the proper maintenance of all equipment; make arrangements for repair and/or replacement of used and damaged equipment. Conduct inventory of housekeeping supplies for submission to the proper point of contact. Ensure housekeeping activity and physical areas are stocked, organized, and comply with all safety, environmental, and health processes, procedures and regulations. Oversee the safe management of the Lost and Found, verifying proper record keeping and safety of items. Required Qualifications & Skills Experience creating and maintaining documents with Microsoft Office (Word, PowerPoint, Excel). Minimum of 3 years experience supervising/managing a large housekeeping department. Minimum of 5 years hotel or resort experience. Desired Qualifications & Traits College degree demonstrated. Ability to effectively resolve conflict. Commitment to comprehensive and in‑depth analysis, planning, and implementation of every work effort. Projects a positive public relations image to team members and guests. Ability to motivate diverse groups to achieve extraordinary goals and overcome challenges. Excellent management skills including conflict resolution, coaching, development and teamwork. #J-18808-Ljbffr