Operations Assistant

Operations Assistant / Customer Success Specialist - 52037144914 Join to apply for the Operations Assistant / Customer Success Specialist - 52037144914 role at Somewhere Seeking LATAM-based candidates who are LATAM citizens. Only English CVs will be accepted. Position: Operations Assistant / Customer Success Specialist Working Schedule: You MUST be flexible. Hours will be full time at 40 hours per week. Both weekend days will be required and the weekend hours will be more than the standard weekday hours. Exact hours will be determined by the client based on the business needs. The schedule can change as needed. Salary Range: $1000-$1300 USD Monthly (the final salary will be determined by the candidate's level of experience and at the discretion of the client) Overview We’re looking for a versatile Operations & Customer Success Specialist to join a growing, fast‑paced startup in the outdoor recreation space. This is a hybrid role that blends customer service, operations, and sales development, ideal for someone who enjoys wearing multiple hats and thrives in a startup environment. This role is customer‑first at its core. You’ll be the main point of contact for customers and field teams, ensuring daily operations run smoothly across dozens of locations in the U.S. During quieter periods, you’ll also support go‑to‑market and sales development efforts, helping drive new partnerships and long‑term growth. The ideal candidate is proactive, adaptable, and excited to grow with the company—someone who sees what needs to be done and takes initiative without waiting for instructions. Responsibilities Real‑Time Support: Answer inbound customer calls and texts in real time, providing hands‑on support, billing assistance, and equipment troubleshooting.App & Tech Guidance: Walk customers through mobile app usage and de‑escalate frustrated users with empathy and clear communication.Field Coordination: Act as the primary bridge between customers and field technicians; coordinate via messaging platforms to resolve operational issues promptly.Quality Control: Review post‑rental photos and technician checklists to ensure equipment is in good condition and locations are fully operational.Fleet Management: Monitor real‑time equipment status, flag hardware trends or issues, and assist with daily operational reporting and documentation.Feedback Loop: Monitor customer feedback to identify and report recurring operational bottlenecks. Sales Development & Account Support Lead Generation: Assist with outbound email and cold‑call campaigns targeting government agencies and partners.CRM Management: Use HubSpot to manage pipelines, update CRM data, and track key performance metrics.Inbound Growth: Support inbound leads, follow up on website inquiries, and help schedule/qualify meetings for new partnerships.Partner Success: Assist with account management by supporting ongoing relationships and preparing reports or updates for partners.Process Improvement: Continuously identify opportunities to improve internal processes and go‑to‑market efforts. Requirements 3+ years of Experience: Proven track record in customer support, operations, sales development, or account management.Communication: Strong verbal and written English skills; confident and professional on the phone.Soft Skills: Customer‑first mindset with strong problem‑solving and conflict‑resolution skills.Tools: Experience using a CRM (HubSpot strongly preferred) and comfortable learning new technical tools/systems.Mindset: Proactive, self‑driven, and comfortable working in a startup environment with minimal supervision.Flexibility: Willingness to handle a hybrid role where priorities shift day‑to‑day.Availability: Primary availability during U.S. business hours, with flexibility as needed. Nice to Have Experience with outbound sales tools (e.g., Instantly, Clay).Strong Excel or Google Sheets skills.Previous experience supporting government or B2B partners.Remote Work: Fully remote, full‑time contractor role.Compensation: Competitive monthly compensation, typically around $2,000, with flexibility based on experience.Time Off: Flexible approach including 5 floating days and 1 week of winter PTO.Environment: High level of autonomy, trust, and direct collaboration with leadership.Opportunity: Significant long‑term growth potential into strategic or account management roles. #J-18808-Ljbffr