Spa Supervisor

About Four Seasons Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location On the stunning southern coast of Mexico’s Baja peninsula, experience Cabo’s Golden Corridor with Mexican chic and a cool Mediterranean vibe. In the heart of all the action, the coveted community of Cabo Del Sol is home to our modern hacienda‑style village, with sparkling ocean views throughout. Create magical memories as hearts beat to the rhythm of Mexican music, art and culture – embraced by the warmth of our Four Seasons "familia." Plan to be a part of something truly special Join the dream team of Four Seasons Cabo San Lucas at Cabo Del Sol as Spa Supervisor. This ultra‑luxury ocean‑front resort will include 96 beautifully appointed guestrooms and 61 residences. Amenities will include three restaurants, five bars, three pools, an open‑air fitness centre designed by celebrity trainer Harley Pasternak, a spa with ten treatment rooms and relaxation oasis, and the Clubhouse perched above the resort with sweeping ocean views. The Clubhouse is being designed as the place to host spectacular weddings and events for up to 250 people, featuring a lawn for ceremonies, an indoor/outdoor ballroom, living room space for entertaining and a bridal suite. The role of the Spa Supervisor The Spa Supervisor will assist the reception in coordinating, supervising and successfully completing all related Spa front operations. The individual will also be responsible for enforcing new cleaning standards policies in the spa, spa rooms, wet areas, fitness pool, and for coordinating all room assignments and special guest preferences with Housekeeping, F&B, Reservation, PBX, Engineering and other departments to achieve maximum customer satisfaction while complying with all Four Seasons policies. Knowledge and Skills 2 to 3 years of relevant experience in the health club or spa Excellent management skills and strong relationships with colleagues; ability for upward mobility Optimal communication with guests Excellent English, maths and psychometric abilities Experience using Microsoft Office, Opera, Book4time, Birchstreet and Abhrilsoft Reading, writing and oral proficiency in English Outgoing personality and ease with customers Master Your Craft Actively involved in new cleaning protocols, training of therapists, standard testing and product‑knowledge training of all spa and sports centre staff Ensures the department is kept organised, maximises efficiency and productivity, and achieves established goals; promotes harmony between all departments Assists the Department Head and Spa Assistant Manager in motivating and developing a skilled team, leads by example, and cultivates a culture of continuous learning and improvement; participates in Employee Relations activities and programmes; displays warmth, care and genuine enthusiasm when dealing with guests and internal customers Sets example for standards execution, testing and action‑planning to achieve product and service goals Assists in preparing annual plans, forecasts and managing expenses to meet departmental budgetary goals Represents the Department Head and Spa Assistant Manager in their absence Maintains all inventories for the spa, sports centre and/or KFAS; places purchase orders accordingly Tracks and develops statistical reports for the spa (e.g., turn‑away reports, treatment occupancy, peak periods, revenue per therapist, revenue per occupied room, number of massages per therapist) Assists the Department Head and Spa Assistant Manager in developing operation manuals and training programmes for the spa and sports centre Trains, schedules, monitors employee performance, discipline and completes payrolls for all personnel with guidance from the Department Head; monitors housekeeping standards and mechanical effectiveness, reports deficiencies, follows up; monitors operating expenses and guest supplies and generates necessary purchase requisitions Ensures all sports‑centre equipment functions properly without inconveniencing guests and members; keeps operational supplies stocked; communicates with the department head and assistant spa manager; maintains an organised administration of departmental and personnel records, including rostering and leave planning; ensures adherence to the code of conduct and grooming & hygiene standards What to Expect Be part of a caring team with a family spirit Have opportunities to build a successful career with global potential Work in a diverse and challenging environment and engage with the leadership team Be recognised for your accomplishments About Four Seasons Hotels & Resorts Four Seasons Hotels and Resorts opened its first hotel in 1961 and has continued to innovate, expand and maintain uncompromising standards for over 50 years. Currently operating 126 hotels and resorts, 45 residential properties in 47 countries, and more than 50 projects under planning or development, Four Seasons consistently ranks among the world’s best hotels and most prestigious brands. Service Culture We guide all actions by the Golden Rule: "Treat others the way you would like to be treated." Our people are our greatest asset, and each of us has a sense of dignity, pride and satisfaction in our work. What it is Like to Work for Four Seasons Hotels & Resorts Here you will work in a team built on mutual respect, collaboration, excellent service and a passion for service. As a luxury brand, your work is guided by strict standards to ensure high quality and service at all times. Expect to work hard, but enjoy learning and growth opportunities, and the chance to travel worldwide while staying at our properties for free. We look forward to receiving your application #J-18808-Ljbffr