Bilingual Operations Support

hace 1 día


Batáquez, México RJ Logistics A tiempo completo

DescriptionWe are seeking a dedicated and detail-oriented Bilingual Operations Support Specialist to join our team during after-hours shift (1430-2400). This role offers an excellent opportunity to contribute to our operational efficiency while providing exceptional support to our clients and internal teams. If you are fluent in both English and Spanish, possess strong problem-solving skills, and thrive in a dynamic environment, we encourage you to apply.Key ResponsibilitiesProvide after-hours operational support to clients and internal teams via phone, email, or chatAssist with troubleshooting and resolving operational issues promptly and effectivelyMonitor and manage system alerts, escalations, and incident reports during designated shiftsDocument and track support activities, ensuring accurate and timely updatesCollaborate with cross-functional teams to ensure seamless service deliveryMaintain a high level of professionalism and customer service in all interactionsFollow established procedures and protocols to ensure compliance and quality standardsJoin our innovative team and enjoy a collaborative work environment that values growth, diversity, and excellence. We offer competitive compensation, opportunities for professional development, and a supportive culture committed to your success.Knowledge, Skills, AbilitiesMust be fluent in English and Spanish, both written and spokenPrevious experience in operations support, customer service, or a related field preferredStrong communication and interpersonal skillsExcellent computer skills, including Microsoft SuitesAbility to work independently and manage time effectively during after-hours shiftsProblem-solving skills and the ability to think quickly under pressureFlexibility to work during evenings, nights, weekends, or holidays as neededPrior experience in logistics and familiarity with cross-border operations, preferred #J-18808-Ljbffr


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