Operations Manager

Wasserman operates at the epicenter of sports, music, entertainment and culture, serving talent, brands and properties on a global scale. Wasserman Live specializes in delivering branding and signage, custom fabrication, live event production and experiential operations across sports, music, entertainment and culture. Headquartered in Los Angeles, Wasserman's presence spans 28 countries and more than 70 cities worldwide. Overview Job Title: Operations Manager – Look and Signage, Wasserman Live Location: Mexico City, Mexico Reports to: General Manager / Project Director, Wasserman Live Position Overview: We are seeking a highly skilled and dynamic Operations Manager to lead all operational aspects of the FIFA World Cup 2026. In this role, you will be responsible for managing the day-to-day operational activities, ensuring seamless coordination across multiple functions, and driving successful execution of the project in line with strategic goals. You will lead a team while closely working with senior management, vendors, and other key stakeholders to mitigate risks, control budgets, and maintain high standards of quality, safety, and sustainability. Responsibilities Leadership & Team Management Lead, motivate, and support the operations team, fostering a collaborative environment and providing expertise to consider all possible actions and outcomes. Drive operational excellence by ensuring that the team is well-equipped, aligned, and effectively contributing to the project’s success. Develop and maintain a team culture of responsibility, accountability, and proactive problem-solving. Operational Strategy & Risk Management Work closely with senior project management to set strategic goals for the operational delivery of the FIFA World Cup 2026. Take the lead on risk management by anticipating potential operational challenges and developing mitigation strategies to address them. Forward-plan operational needs and ensure that contingency plans are in place to address any disruptions. Operational Information Flow Ensure clear and consistent communication of operational updates, progress, and key information to senior management and other relevant stakeholders. Present regular reports on the status of operations, identifying risks, issues, and potential solutions. Budget Control & Financial Oversight Oversee budget controls for all operational aspects of the project in collaboration with the project accountant, ensuring costs are managed effectively and within the allocated budget. Highlight and manage any financial risks, ensuring alignment with project expectations. Warehousing & Distribution Management Direct and manage all warehousing activities, ensuring the efficient storage, handling, and distribution of materials to venues together with the logistics lead. Ensure timely and accurate delivery of all goods and equipment to project sites, maintaining optimal operational flow. Supply Chain Operations Direct and control the supply chain operations, ensuring the timely procurement and delivery of necessary materials, products, and services. Build and maintain relationships with key suppliers and vendors to ensure consistent quality, delivery, and performance. Key Operational Functions Oversee essential operational areas such as plant hire, accreditation, health and safety (H&S), sustainability, fleet management, and transportation. Ensure that all operational elements align with the broader project objectives, including sustainability goals and safety standards. Health & Safety & Compliance Develop and implement policies and procedures to ensure a safe, healthy, and compliant working environment across all project activities. Ensure that all operational functions adhere to relevant safety, environmental, and regulatory standards. Cross-Department Coordination Maintain strong working relationships with other Department Heads to ensure effective coordination across all aspects of the project, from logistics to design, installation, and beyond. Facilitate smooth communication and collaboration between teams to prevent operational silos and ensure cohesive project delivery. Client & Stakeholder Management Build strong, trusted relationships with key decision-makers within the FIFA project team and other stakeholders. Regularly meet face-to-face with the client to provide updates, address concerns, and ensure alignment with project objectives. Manage client expectations by proactively identifying challenges and providing tailored solutions. Quality Assurance Maintain a focus on quality at all times, ensuring that all operational processes, deliveries, and activities meet the high standards expected by the project and its stakeholders. Implement and oversee regular quality assurance processes to ensure consistency and reliability in operations. Qualifications & Skills Proven experience in operations management, ideally in large-scale projects with complex logistical needs (event management, construction, or similar industries). Strong leadership skills with a track record of building and motivating teams to achieve operational excellence. Extensive experience in risk management and forward planning within a fast-paced project environment. In-depth understanding of supply chain management, warehousing, distribution, and fleet management. Solid financial acumen with experience in budget controls and cost management. Knowledge of health and safety regulations, sustainability practices, and relevant legal compliance standards. Exceptional communication and relationship-building skills, with the ability to effectively present information to senior management and external clients. Proficiency in operations management software and IT systems used in project tracking and reporting. A proactive problem-solver with the ability to address operational challenges efficiently and effectively. Fluent in English (knowledge of French is advantageous but not required). Desired Attributes Strong organisational and time-management skills. Ability to thrive in a dynamic, fast-paced, and high-pressure environment. Detail-oriented, with a focus on ensuring the smooth execution of all operational functions. A collaborative mindset with the ability to work cross-functionally and manage multiple stakeholder relationships. Wasserman does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. Seniorities Mid-Senior level Employment type Full-time Job function Management and Manufacturing Industries Entertainment Providers #J-18808-Ljbffr