SAP Basis

SAP Basis - Service Management Analyst Thomson Reuters México is seeking a skilled professional to join our SAP Basis team and manage ongoing incident detection and resolution, change planning and implementation, and compliance for a portfolio of applications and infrastructure built on SAP Basis. About The Role Deliver SAP WRP and S4 service lifecycle management focusing on day‑to‑day operation and service improvement, ensuring reliability and availability. Collaborate with partners and teams to implement IT standards (operational, compliance, etc.) for SAP systems. Monitor, support and improve services according to incident, change and problem management for daily operations according to IT TR and SAP standards. Internal cross‑functional collaboration for SAP transformation, through continuous process improvement and advisory on high‑value propositions. Active collaboration in SAP migration to S4, including integration with related systems and architecture for modules/technical components. Partner with application development teams to deliver operational readiness for new applications and features. Collaborate with stakeholders such as business teams, product owners and project management to define roadmaps for applications and processes. Drive continual service improvement and innovation in productivity, software quality and reliability, meeting or exceeding SLAs. Responsible for monitoring and analyzing business operational and technical key metrics. About You Bachelor’s degree or equivalent; Computer Science or related technical degree preferred. Fluent English is a must. 3+ years of experience in SAP Basis modules across configuration, development, testing and release. Broad understanding of the technologies used to build and operate distributed application systems, including experience managing data center systems/infrastructure. Proven track record of success participating in projects and initiatives even with ambiguous details. Strong customer service, problem‑solving, organizational and conflict‑management skills. Strong IT Service Management and standards experience. Excellent critical thinking, communication, presentation, documentation, troubleshooting and collaborative problem‑solving skills. Proven ability to learn new technologies quickly. Hands‑on experience with programming and scripting languages. Comfortable in a fast‑paced environment and motivated by complex technical and business challenges. ITIL knowledge. Location CDMX To Apply Please upload your updated resume in English. What’s in it for You Hybrid Work Model: flexible hybrid working environment (2‑3 days a week in the office depending on the role). Flexibility & Work‑Life Balance: Flex My Way supportive policies, work from anywhere up to 8 weeks per year. Career Development and Growth: continuous learning, skill‑development programs and AI‑enabled growth pathways. Industry Competitive Benefits: flexible vacation, two company‑wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs and resources for mental, physical and financial well‑being. Culture: inclusive, flexible, work‑life balanced environment with core values of Obsess over our Customers, Compete to Win, Challenge Your Thinking, Act Fast / Learn Fast, Stronger Together. Social Impact: two paid volunteer days off annually, pro‑bono consulting projects, ESG initiatives. Making a Real‑World Impact: supporting customers’ pursuit of justice, truth and transparency worldwide. About Us Thomson Reuters informs the way forward by bringing together trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth and transparency. Equal Employment Opportunity Thomson Reuters is a proud Equal Employment Opportunity Employer providing a drug‑free workplace. We seek talented, qualified employees regardless of race, color, sex/gender, pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizenship status, veteran status, or any other protected classification under applicable law. We also make reasonable accommodations for qualified individuals with disabilities and sincerely held religious beliefs in accordance with applicable law. Learn more about requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com. #J-18808-Ljbffr