Social Impact
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Social Impact & Community Relations Manager
The Social Responsibility and Community Relations Manager - MX is Niagara Mexico’s boots-on-the-ground leader for community engagement, local stakeholder relations, and social impact execution in the municipalities and communities where the company operates, including priority locations such as Soyaniquilpan and other strategic areas linked to Niagara Mexico’s growth. This role translates Niagara’s sustainability commitments, water stewardship priorities, and Niagara Cares approach into practical, visible action at the local level, with a strong emphasis on protecting trust in the company’s operations, strengthening social license to operate, and creating shared value in Mexico.
Working closely with plant leaders, ejido and community representatives where relevant, municipal and state authorities, schools, NGOs, health and social institutions, and local partners, this position identifies community needs early and drives programs that support responsible water use, environmental education, recycling culture, school and community infrastructure, volunteerism, and community resilience.
Essential Functions
- Serve as Niagara Mexico’s primary on-the-ground lead for community relations in priority operating locations, maintaining a consistent field presence in communities surrounding Niagara facilities and building trusted relationships with local stakeholders.
- Conduct regular site visits in municipalities and surrounding communities linked to Niagara operations, including priority areas such as Soyaniquilpan, to understand local concerns, monitor social context, identify risks and opportunities early, and ensure community engagement efforts remain relevant and credible.
- Build and maintain productive working relationships with municipal and state authorities, local development and water-related agencies, community leaders, school officials, health centers, NGOs, neighborhood representatives, and other institutions relevant to Niagara Mexico’s operating footprint.
- Develop and execute local engagement plans that align Niagara’s business priorities in Mexico with practical community needs, with a focus on responsible water use, environmental awareness, recycling culture, education, volunteerism, and local resilience.
- Help identify and implement community programs that can strengthen Niagara’s long-term presence in Mexico, including initiatives related to school and community infrastructure, water access or hydration support, environmental stewardship, and youth engagement.
- Work side by side with plant leadership, HR, EHS, legal, communications, operations, and public affairs teams to ensure community engagement efforts are operationally sound, locally informed, and aligned with Niagara standards and Mexico business realities.
- Support dialogue and coordination with local authorities and community stakeholders on issues that may affect Niagara’s reputation, operating environment, permitting context, or community acceptance, escalating sensitive matters through the appropriate internal channels.
- Identify, assess, and help manage community issues related to industrial presence, water perceptions, mobility, employment expectations, environmental concerns, or misinformation, helping shape practical response plans rooted in facts, relationships, and local context.
- Mobilize and coordinate employee volunteer efforts in partnership with site teams, ensuring activities are meaningful for local communities, feasible for operations, and aligned with Niagara Cares priorities and Mexico stakeholder expectations.
- Track commitments made to local stakeholders and ensure timely follow-through, clear communication, and disciplined execution to build credibility and accountability over time in Niagara Mexico priority locations.
- Gather field intelligence, impact data, community feedback, and local narratives to support leadership briefings, ESG updates, public affairs planning, and internal decision-making related to Mexico operations.
- Help identify and develop partnerships with local organizations, academic institutions, and civil society groups that can extend Niagara’s impact in Mexico in areas such as water stewardship, recycling, education, and community development.
- Represent Niagara in community meetings, public forums, and