Real Time Analyst
hace 22 horas
At Plata, we’re building the financial platform that’s redefining how people in Mexico interact with their money. Founded in 2022 by leaders behind some of the world’s most successful digital banks, Plata combines technology, simplicity, and trust to create a better financial experience for everyone.With a team of 700+ people from 20+ nationalities, we’re growing fast and looking for talented people who want to make an immediate impact. Your impact as a Real Time AnalystThis is not just a monitoring role. We’re looking for a proactive, analytical RTA who thrives in real-time decision-making and plays a strategic role in keeping our Customer Care operation running smoothly. What you’ll doAssign interactions in real time (calls, chats, emails) to ensure optimal coverage and minimize idle time.Monitor SLA, AHT, response times, and workload across queues, agents, and teams.Analyze incoming contact patterns (hourly/daily peaks) and adjust routing and capacity accordingly.Create and share performance reports related to Customer Care KPIs (occupancy, service levels, response times).Provide real-time operational support for incidents and tickets in coordination with Workforce and CORE teams.Communicate clearly and proactively with Operations when volume changes, spikes, or incidents occur to ensure service continuity. What we’re looking for3+ years of experience in a contact center environment, using tools such as CRM, Avaya, IEX, NICE, InContact, or similar.2+ years in Workforce Management roles, such as Real Time Analyst or Intraday Analyst.Advanced Excel skills (must-have).Experience working in remote or hybrid environments.Strong communication and stakeholder management skills.Advanced English proficiency – required (you’ll collaborate with cross-functional and international teams).Analytical mindset, ownership, and ability to make decisions with limited information. What we offer Competitive base salary Real growth opportunities in a fast-scaling fintech Hands-on involvement in process design and continuous improvement Major Medical Insurance Life Insurance Legal benefits Collaborative, dynamic, and high-impact environment If you enjoy being in the middle of the action, making real-time decisions, and turning data into impact — this role is definitely for you.
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Real Time Analyst
hace 18 horas
Mexico City Plata Card A tiempo completoAt Plata, we’re building the financial platform that’s redefining how people in Mexico interact with their money. Founded in 2022 by leaders behind some of the world’s most successful digital banks, Plata combines technology, simplicity, and trust to create a better financial experience for everyone.With a team of 700+ people from 20+ nationalities,...
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Real Time Analyst
hace 7 días
Ciudad de México, , Mexico Confie TA Admin A tiempo completoThe objective of this position is to have the right number of resources available to manage incoming and outgoing customer phone volumes. The real -time analyst is accountable for ensuring people are following their published schedules. This is an entry -level position on the Workforce Management Team. Responsibilities:Monitor real -time call volume and...
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Wf Real Time Analyst
hace 1 semana
City, México Apollo.io A tiempo completoApollo.io is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the world's largest enterprises. Founded in 2015, the company is one of the fastest growing companies in SaaS, raising approximately $250 million to date and valued at $1.6 billion....
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Senior Analyst, Real-time Payments Platform Engineering
hace 4 semanas
Mexico City Mastercard A tiempo completoSenior Analyst, Real-time Payments Platform Engineering & Operations Title and Summary Senior Analyst, Real-time Payments Platform Engineering & Operations Job Summary Real-time Payments Platform Engineering & Operations Senior Analyst leads a team responsible for the comprehensive lifecycle management of Mastercard’s mission‑critical on‑premise...
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Senior Analyst, Real-time Payments Platform Engineering
hace 4 semanas
Mexico City Mastercard A tiempo completoSenior Analyst, Real-time Payments Platform Engineering & Operations Title and Summary Senior Analyst, Real-time Payments Platform Engineering & Operations Job Summary Real-time Payments Platform Engineering & Operations Senior Analyst leads a team responsible for the comprehensive lifecycle management of Mastercard’s mission‑critical on‑premise...
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Real Estate Underwriting Analyst
hace 4 días
Mexico City Somewhere A tiempo completoApply for the Real Estate Underwriting Analyst – 16667 position at Somewhere. 4 days ago – Be among the first 25 applicants. Role Details Role: Real Estate Underwriting Analyst Priority Location: LatAm Working Hours: US Hours (EST) Salary Range: $2000 – $2500 (final offer at client’s discretion based on interview result, skills, and experience). Type...
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Real-Time Payments Platform Engineer
hace 4 semanas
Mexico City MasterCard A tiempo completoA global financial services company is seeking a Senior Analyst for their Real-time Payments Platform Engineering & Operations team. This role involves managing the lifecycle of critical payment technologies and demands strong technical, operational, and leadership skills. Responsibilities include optimizing platform performance, managing teams, and ensuring...
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Senior Real-time Payments Platform Lead
hace 6 días
Mexico City Mastercard A tiempo completoA leading payment technology company is seeking a Senior Analyst for Real-time Payments Platform Engineering & Operations in Mexico City. Responsible for overseeing the lifecycle management and operational performance of mission-critical payment technology environments. Ideal candidates have a blend of technical expertise and strong leadership skills,...
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Real Time
hace 1 día
Mexico City Convergys A tiempo completoReal Time - Bilingual page is loaded## Real Time - Bilinguallocations: MEX Mexico City Downtown Insurgentestime type: Full timeposted on: Posted 30+ Days Agojob requisition id: R1557260Job Title:Real Time - BilingualJob DescriptionThe Associate, Real Time Management is responsible for managing the intraday performance of one program or line of...
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Data Analyst
hace 3 días
Mexico City Turner & Townsend A tiempo completoA global professional services firm is seeking a Data Analyst to support data analysis and technical operations in Real Estate commissions. The ideal candidate will have 2-4 years of data administration experience, with strong skills in data visualization tools like Tableau or Power BI, and proficiency in VBA and SQL. The role requires excellent...
