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Company Overview: Clivi is Mexico's first digital clinic dedicated to helping patients with chronic health conditions, specifically targeting type 2 diabetes—one of the leading causes of death in Latin America. Our mission is to transform lives across the region by providing integrated, data-driven healthcare solutions. As a purpose-driven startup, we are looking for exceptional individuals who are passionate about making a positive impact and excited to be part of our growth journey.We're hiring a high-potential, extremely hands-on operator to own and improve the day-to-day execution of our Service Operations in HubSpot (Service Hub + Operations Hub). This is not a "you must already be the expert" role. You will be mentored, but you are expected to be autonomous in learning: digging into HubSpot docs, testing in sandbox, debugging workflows, and proposing improvements. If you have strong startup ops instincts, enjoy technical problem solving, and love making systems run smoothly, you'll grow quickly into a HubSpot Ops expert.Operate and improve patient support flows in HubSpot Service HubImprove data quality with Operations Hub tools (formatting, property hygiene, dedup, validations)Integrations and data flow (with support)Help maintain and monitor integrations (WhatsApp, telephony, internal tools, Make/Zapier/n8n)Maintain dashboards and weekly performance reporting for support operationsTrack core metrics (SLA, backlog, reopen rate, ticket volume mix, productivity, quality signals)Turn data into actions: propose experiments and run themCreate SOPs, checklists, and a lightweight change-control process for HubSpot changesComfortable with tools and systems (spreadsheets, CRMs, automation platforms, APIs at a basic level)~ English: intermediate or above (you can read docs, follow technical threads, communicate async)Any experience using HubSpot (even if not "expert"), especially Service Hub or workflowsExperience with Make, Zapier, n8n, or basic webhooksExperience in WhatsApp-first operations or healthcare/regulated opsHubSpot certifications (not required)Month 2: Ship 5–8 meaningful automation improvements with documentation and monitoringMonth 3: Dashboards become "decision-grade" and the support team feels the system is predictable, faster, and easierA role with real ownership and fast growth into HubSpot Ops expertiseHybrid work in Condesa CDMX
