Senior Support Lead

hace 2 días

Mexico City Indie Campers A tiempo completo

ABOUT US Indie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices. With over one million nights rented through our travel platform, we have welcomed more than 300,000 travelers from 169 countries. We offer a comprehensive and expanding array of road trip possibilities : short-term RV rentals, long-term campervan subscriptions, and the possibility of buying one of our vehicles available for sale. Rooted in a deep technological focus, our challenges are both exciting and demanding and require top talent and motivation to be successfully pursued. We are growing our team and looking for those interested in pursuing this dream with us and joining an ever-developing journey. THE ROLE As the Support Lead Specialist - America, you will be part of a regional team that focus on execution of regional processes and managing a set of our local depots and their respective local teams. You will be focused on guaranteeing that operational support procedures are being executed with high-standards in your region, both to our customers and to our local operations. You will play a pivotal role in guaranteeing that all our global support team is executing the processes designed with high-standards to assist our local operation, supporting customers and the team members in your region. You will have a direct impact on customer satisfaction and you will work everyday to improve the experience of our clients, taking the lead either on daily service recovery procedures, understanding how processes could improve to drive customer satisfaction, and implementing customer satisfaction related actions. Reporting directly to the Regional Operations Director, you will play an essential role in the execution of our operation, serving as the voice of the customer inside the regional team and thriving towards a better execution to make sure we deliver up to customers expectations, coordinating your actions with the rest of the team. WHAT WILL YOU WORK ON? Oversee day-to-day local operations execution, analysing customer satisfaction data on a daily basis to understand improvements opportunities. Daily execution of service recovery procedures, proactively reaching out to customer journeys that broke service SLAs and adjusting customer experience accordingly. Coordinate corrective actions with the regional team. Coordinate and deliver customer satisfaction improvement actions, ranging from training to our local team regarding operational procedures, overseeing local operations physical developments, auditing local procedures among other divers. WHO ARE WE LOOKING FOR? 5+ years of experience in customer support roles; Experience in rent-a-car or hospitality industries are a plus; Strong communication skills - being able to effectively communicate with customers and internal teams Passionate about driving operational excellence and thrive in a fast-paced environment Organised and committed to driving customer satisfaction Fluency in English is mandatory Are you ready to #GoIndie? #J-18808-Ljbffr

  • Senior Application Support Lead

    hace 14 horas

    Mexico City Citi A tiempo completo

    A leading global financial institution is seeking an experienced Applications Support Senior Analyst. You will provide technical and business support for users, managing applications and ensuring their optimal performance. Candidates should have 5-8 years of relevant experience, strong analytical and communication skills, and familiarity with tools like...

  • Senior Support Engineer, Audible

    hace 4 días

    Mexico City Audible A tiempo completo

    ABOUT THIS ROLE Audible is looking for a dynamic and motivated Senior Support Engineer to join a growing team. If you are customer‑focused with creative problem‑solving skills and have experience supporting technology teams this role may be for you. As a member of our team you will have the opportunity to develop your career while supporting Audible’s...

  • Senior Support Engineer, Audible

    hace 4 días

    Mexico City Audible A tiempo completo

    ABOUT THIS ROLE Audible is looking for a dynamic and motivated Senior Support Engineer to join a growing team. If you are customer‑focused with creative problem‑solving skills and have experience supporting technology teams this role may be for you. As a member of our team you will have the opportunity to develop your career while supporting Audible’s...

  • Senior Applications Support

    hace 14 horas

    Mexico City PowerToFly A tiempo completo

    A leading global financial services firm is seeking an experienced Application Support Senior Analyst in Mexico City. The role demands 5-8 years of experience in application support, focusing on delivering technical and business support for users. Responsibilities include managing application stability, documenting processes, and assessing risks. Ideal...

  • Senior Administrative

    hace 14 horas

    Mexico City Thomson Reuters México A tiempo completo

    A leading global information provider in Mexico City seeks a Senior Administrative Assistant to provide high-level administrative support to senior managers. Responsibilities include managing complex calendars, coordinating travel, and preparing confidential documents. The ideal candidate has over 5 years of experience, bilingual proficiency in English, and...

  • Lead Support Engineer: Cross‑Team Impact

    hace 4 días

    Mexico City Audible A tiempo completo

    A leading audio entertainment company is seeking a Senior Support Engineer in Mexico City. The ideal candidate will lead technical projects and resolve complex support issues while driving improvements in operational efficiency. You will leverage your creative problem-solving and communication skills to enhance customer satisfaction and contribute to team...

  • Senior Player Support Agent

    hace 4 semanas

    City, México Lionbridge A tiempo completo

    Senior Player Support AgentJob Title: Senior Player Support AgentLocation: Mexico CityEmployment Type: Full-TimeCompany: Lionbridge GamesAbout Us: Lionbridge Games is a team of forward thinkers, passionate gamers, and detail-oriented experts. We deliver the gaming experiences services and gamers envision, without compromise. We're seeking a Senior Player...

  • Senior Player Support Agent

    hace 21 horas

    City, México Lionbridge A tiempo completo

    Senior Player Support Agent Job Title: Senior Player Support Agent Location: Mexico City Employment Type: Full-Time Company: Lionbridge Games About Us: Lionbridge Games is a team of forward thinkers, passionate gamers, and detail-oriented experts. We deliver the gaming experiences services and gamers envision, without compromise. We're seeking a Senior...

  • Senior Boomi Integration Lead

    hace 4 días

    Mexico City Authority Partners A tiempo completo

    A leading IT services company is seeking a Senior Boomi Integration Developer to support existing integrations and lead critical system architecture using Dell Boomi. This role involves hands-on development, the creation and management of integration workflows, and coordinating with clients to gather requirements. Ideal candidates should have over 5 years of...

  • Senior Global Pharma Project Lead

    hace 6 días

    Mexico City ICON A tiempo completo

    A leading healthcare intelligence firm is seeking a Senior Global Project Manager to lead and manage pharmaceutical projects in a dynamic environment. In this role, you will develop project plans, lead cross-functional teams, and collaborate with stakeholders to ensure successful execution. Candidates should possess a bachelor’s or master’s degree in a...