Collections Specialist

hace 1 semana


Mexico City Firstsource A tiempo completo

Company DescriptionFirstsource Solutions Limited, part of the RP-Sanjiv Goenka Group, established in 2001, is a leading provider of business process services. With domain expertise and innovative technology, Firstsource delivers transformation across industries such as healthcare, banking, financial services, communications, media, and technology. A trusted partner to more than 200 global brands, including Fortune 500 and FTSE 100 companies, Firstsource relies on its 32,898+ employees to solve clients' most significant challenges. The organization operates across the US, UK, Mexico, India, Australia South Africa, and the Philippines. Role Description The Collections Specialist will efficiently and professionally handle and manage the debt collection process for assigned accounts. Day-to-day tasks include contacting clients to resolve overdue invoices, arranging payment plans, and negotiating terms to recover outstanding balances while maintaining strong customer relationships. The role emphasizes customer service, ensuring clients are supported throughout the process. This is a full-time, on-site position based in Mexico City. Qualifications Effective Communication and exceptional Customer Service abilities Understanding of Finance and related processes Attention to detail and organizational skills Previous experience in collections or a related field preferred Proficiency in English and Spanish is a plus Problem-solving skills with a professional and empathetic touch Adjusts to changes easily Commute no longer than 70 minutes and full availability Offer 🍀 Competitive Monthly Gross Salary: $16,000 Mexican Pesos 🍀 Law Benefits since the first day: IMSS, Vacation premium, 12 days of vacation after 1 year, Christmas bonus. 🍀 Paid training (2 weeks long) ☕ Unlimited free coffee all day long 🥣 Access to our cereal bar for breakfast 🍎 Fruits every Wednesday ⏰ $1,500 MXN Bonus for Attendance and Punctuality 📈 $1,500 MXN Bonus for Performance according to KPIs (After 3 months) Schedule 10-hour shift with 1 lunch hour + (2) 15-minute breaksHOOP: Monday-Sunday from 6 AM to 8 PMStart date: January 5th Seniority level Entry level Employment type Full-time Job function Accounting/Auditing and Finance Industries Outsourcing and Offshoring Consulting #J-18808-Ljbffr


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