Operations Specialist, Remote Assistance

hace 1 semana


Mexico City DoorDash A tiempo completo

Operations Specialist, Remote Assistance (On-Site)Join to apply for the Operations Specialist, Remote Assistance (On-Site) role at DoorDash.About the TeamDoorDash Labs is an independent team within DoorDash. We explore robotics and automation to transform last-mile logistics in the long term. If you are passionate about applying robotics solutions in a service used by millions, we want to hear from youAbout the RoleThis role requires being 100% on-site at our facilities in Torre Mitikah, Mexico City, working directly with U.S. teams. You will monitor autonomous robots, troubleshoot issues, and provide real-time feedback to improve system efficiency. Collaboration with shift leads, engineers, and team members is essential.Shift DetailsFlexible availability including nights, weekends, and holidays, with shifts from 8 AM to 12 AM CST, Monday through Sunday.ResponsibilitiesOperate & assist autonomous robots using remote assistance software.Monitor and report technical or operational issues, escalating as needed.Collaborate with team members to enhance system performance.Follow safety protocols and handle public interactions professionally.Adapt to software updates and process changes, providing feedback.QualificationsRequired:High School Diploma, GED, or equivalent.Valid driver's license.Proficiency in English (B2 or higher).Computer skills, including Google Suite.Attention to detail and quick decision-making skills.Ability to remain calm in high-pressure situations.Flexibility to work varied shifts, including nights and holidays.Preferred:Bachelor's Degree (any major).Experience with autonomous vehicles, remote assistance, logistics, or technical support.Familiarity with Slack and Jira.Strong verbal communication skills.Note: This position is based in Mexico City and requires on-site presence. We are committed to diversity and inclusion and provide accommodations as needed. #J-18808-Ljbffr



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