SAP Service Now Developer

Overview KION Group is the largest and fastest growing company in its industry that requires modern and advanced IT solutions and support. To strengthen KION’s Business Strategy and KION Group IT capabilities, the new IT Service Hub is being created in Guadalupe, Mexico as part of KION Business Services. The goal is to build a team of highly qualified IT talents who will become an integral part of the KION Group IT organization, expanding its capabilities and supporting comprehensive Business and IT transformations. Role Overview ServiceNow Developer will be part of the ServiceNow Platform Global Team responsible for IT Service Management tools in KION Group IT. The person will act as a key development team member for our ServiceNow platform, significantly contributing to the IT Services delivered by KION Group IT and to the development of the newly created KION IT Service Hub in Guadalupe, Mexico. Additional Job Description Competitive Compensation and Benefits Pay Transparency Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer What You Will Do in This Role: Recommend, develop and maintain the ServiceNow platform configuration & customized solutions for KION Group Translate business and technical requirements into design elements to achieve business objectives Support and drive development in alignment with the ServiceNow architect and roadmap in line with the business strategy Be a technical support person of the ServiceNow platform and point of contact for ServiceNow-related questions Drive development in alignment with platform governance and related processes Use case design and development in close cooperation with the business Provide training on the ServiceNow platform to various stakeholders on new features, and increase awareness of ServiceNow in KION Group Work cross‑functionally with other application developers to ensure streamlined data management and integration behaviors Technology Stack, you will work with: ServiceNow Platform – including but not limited to ITSM, CSM Integrations with data warehouses, SSO components, SAP and other enterprise platforms What We Are Looking For: Experience in design and implementation of ServiceNow solutions ranging from IT solutions to CSM (Customer Service Management). Experience in non‑IT products is an advantage (e.g., finance‑related) About 5‑8 years of IT/ITSM tool experience with more than 5 years in the role of ServiceNow developer Proven knowledge of ServiceNow integration across different enterprise platforms and middleware Experience in leading projects and teams leveraging a global set‑up Ability to recommend and advocate solutions to the business and manage stakeholder expectations At least 2 Certified Implementation Specialist (CIS) certifications; ServiceNow Certified Technical Architect (CTA) is an advantage Working experience with ITIL and Agile project methodology Fluent English, written and spoken (German is a plus) Seniority level Mid‑Senior level Employment type Full‑time Job function Information Technology Industries Software Development Equal Employment Opportunity Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. #J-18808-Ljbffr