Real-Time Decision Maker

hace 5 días

Mexico City beBeeAnalyst A tiempo completo

Job Description We're looking for a proactive and analytical professional to join our team as a Real Time Analyst. You will assign interactions in real time (calls, chats, emails) to ensure optimal coverage and minimize idle time. You will monitor SLA, AHT, response times, and workload across queues, agents, and teams. This is not just a monitoring role. It's about making data-driven decisions that drive business outcomes. If you enjoy being in the middle of the action and turning data into impact,

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