Global Desktop Engineer

Global Desktop Engineer – macOS Administrator We’re Hitachi Vantara, the data foundation trusted by the world’s innovators. Our resilient, high-performance data infrastructure means that customers – from banks to theme parks – can focus on achieving the incredible with data. If you’ve seen the Las Vegas Sphere, you’ve seen just one example of how we empower businesses to automate, optimize, innovate – and wow their customers. Right now, we’re laying the foundation for our next wave of growth. We’re looking for people who love being part of a diverse, global team – and who get excited about making a real‑world impact with data. The team The candidate will be working within the IT Desktop Engineering team which focuses on curating, refining, maintaining, and improving workstation standards and related systems for Vantara’s global Apple endpoint fleet. The role As a Global Desktop Engineer specializing in macOS, you will be responsible for Apple device administration and supporting projects and initiatives related to Mac and iOS devices using the JAMF Suite. What you’ll bring Create and manage Apple operating system installation and application packages using JAMF. Provide support and configuration expertise for enterprise-level Macintosh applications such as Microsoft Office and others, including packaging volume‑licensed applications for deployment and repackaging non‑PKG installers. Develop and maintain bash scripts for automation and configuration tasks. Handle ticket escalations from Tier 1 & Tier 2 engineering teams. Proven experience in JAMF administration and support. Knowledge of Microsoft 365 Services, Active Directory, networking. Experience working in mixed environments (macOS and Windows). Passion for technology, teamwork, and delivering exceptional customer service. Excellent prioritization, problem‑solving, diagnostic, and troubleshooting skills. Outstanding verbal and written communication skills, with confidence in client‑facing situations. Highly organized, detail‑oriented, and self‑motivated. #LI-CB1 About us We’re a global team of innovators. Together, we harness engineering excellence and passion for insight to co‑create meaningful solutions to complex challenges. We turn organizations into data‑driven leaders that can a make positive impact on their industries and society. If you believe that innovation can inspire the future, this is the place to fulfil your purpose and achieve your potential. Championing diversity, equity, and inclusion Diversity, equity, and inclusion (DEI) are integral to our culture and identity. Diverse thinking, a commitment to allyship, and a culture of empowerment help us achieve powerful results. We want you to be you, with all the ideas, lived experience, and fresh perspective that brings. We support your uniqueness and encourage people from all backgrounds to apply and realise their full potential as part of our team. How we look after you We want to help you take care of your today and tomorrow – at home and at work. Which is why we offer industry‑leading benefits that go far beyond compensation. That means support, services, and resources that also take care of your holistic health and wellbeing. We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas. Here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin or veteran status, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success. Fostering innovation through diverse perspectives Hitachi is a global company operating across a wide range of industries and regions. One of the things that sets Hitachi apart is the diversity of our business and people, which drives our innovation and growth. We are committed to building an inclusive culture based on mutual respect and merit‑based systems. We believe that when people feel valued, heard, and safe to express themselves, they do their best work. #J-18808-Ljbffr