Service Delivery Manager
hace 3 semanas
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. TSYS, a Global Payments company, is the payment stack for the future and operating in more than 75 countries around the world, we process billions of card transactions each year. We are looking for a Service Delivery Manager to be part of our team in Mexico, so if you are pursuing professional development and would like to be part of our amazing growth in Latin America & The Caribbean, apply today and join our award‑winning Fortune® 500 company What Part Will You Play? Responsible for the holistic management of two to three clients (depending on level of service complexity) and their production services, including any additional associated processing services and products. Develops and delivers continuous service improvement plans and initiatives for clients and their use of Global products or platforms. Discuss root cause analysis to follow action plan implementation. Manages services transition into BAU by working with the relevant business areas via stakeholder management, in the transfer of new clients, products and platforms on go‑live. Conducts regular service reviews with allocated clients and partners, acting as a client advocate with multiple internal teams to address any service deficiencies and escalation of partner issues. Acts as client escalation point in the event of need for Severity 1 incidents. What Are We Looking For in This Role? Minimum Qualifications: Bachelor’s Degree; Experience in client‑facing roles; Experience in the payments/banking industry; Relevant professional experience (ITIL standards ideally) in a client‑facing environment in delivering excellent levels of customer service; Demonstrable problem‑solving and analytical skills; Proven ability to communicate and influence individuals at all levels; Excellent time‑management skills and ability to deliver to deadlines; Proven ability to handle client escalations and major incidents; Familiarity with continuous improvement practices and client satisfaction metrics; Previous experience managing service providers in all aspects of operational service delivery (e.g. performance to all aspects of contractual obligations). Fluent Spanish; Advanced level of English (speaking, writing and reading). Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. #J-18808-Ljbffr
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Service Delivery Executive
hace 3 semanas
Xico, México Ntt Data A tiempo completo**Req ID**: ******We are currently seeking a Service Delivery Executive to join our team in Mexico City, México (MX-MEX), Mexico (MX).Service Delivery ExecutiveWe are looking for a dedicated service delivery manager to be responsible for maintaining strong customer relationships and improving our services to maintain customer satisfaction.The main tasks of...
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Service Delivery Manager
hace 2 semanas
Xico, México Nsc Global A tiempo completoOverview NSC Global is currently looking for a Service Delivery Manager to join our growing company. Position Service Delivery Manager Job Type US Hours ONLY (8am to 5.30pm EST) Start Date Immediately Responsibilities Delivery excellence of all support towers, customer relationship management, client care, and P&L responsibility. Building relationship...
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Service Delivery Manager
hace 2 semanas
Xico, México Nsc Global A tiempo completoOverview NSC Global is currently looking for a Service Delivery Manager to join our growing company. Position Service Delivery Manager Job Type US Hours ONLY (8am to 5.30pm EST) Start Date Immediately Responsibilities Delivery excellence of all support towers, customer relationship management, client care, and P&L responsibility. Building relationship...
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Service Delivery Manager
hace 2 semanas
Xico, México Nsc Global A tiempo completoOverview NSC Global is currently looking for a Service Delivery Manager to join our growing company. Position Service Delivery Manager Job Type US Hours ONLY (8am to 5.30pm EST) Start Date Immediately Responsibilities Delivery excellence of all support towers, customer relationship management, client care, and P&L responsibility. Building relationship...
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Service Delivery Manager
hace 3 semanas
Xico, México Perficient A tiempo completoWe are seeking a dynamic and technically proficient Service Delivery Manager to lead the delivery of IT services across cloud, infrastructure, enterprise applications, and DevOps environments. The ideal candidate will bring a strong foundation in ITIL-based service management, DevOps practices, Agile/Scrum leadership, and hands-on experience with platforms...
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Service Delivery Manager
hace 4 semanas
Xico, México Randstad México A tiempo completoThe Senior Service Delivery Manager is responsible for leading the Mexico Service Operations function, ensuring 24 / 7 continuity of support global platform and clients. This role requires a strong operational leader who combines deep technical service management expertise with the ability to develop people, drive performance, and embed a culture of...
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Service Delivery Manager
hace 4 semanas
Xico, México Randstad México A tiempo completoThe Senior Service Delivery Manager is responsible for leading the Mexico Service Operations function, ensuring 24 / 7 continuity of support global platform and clients. This role requires a strong operational leader who combines deep technical service management expertise with the ability to develop people, drive performance, and embed a culture of...
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Service Delivery Manager
hace 4 semanas
Xico, México Randstad México A tiempo completoThe Senior Service Delivery Manager is responsible for leading the Mexico Service Operations function, ensuring 24 / 7 continuity of support global platform and clients. This role requires a strong operational leader who combines deep technical service management expertise with the ability to develop people, drive performance, and embed a culture of...
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Service Delivery Manager
hace 3 semanas
Xico, México Randstad México A tiempo completoThe Senior Service Delivery Manager is responsible for leading the Mexico Service Operations function, ensuring 24 / 7 continuity of support global platform and clients.This role requires a strong operational leader who combines deep technical service management expertise with the ability to develop people, drive performance, and embed a culture of...
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Service Delivery Manager
hace 3 semanas
Xico, México Avaya A tiempo completo**About Avaya**:Avaya is a global leader in digital communications products, solutions, and services for businesses of all sizes delivering most of its technology through software and services.We enable organizations around the globe to succeed by creating intelligent communications experiences for our clients, their employees, and their customers.Every...
