Head of Operations

Join to apply for the Head of Operations (Delivery Director) role at The TalentHQ As Head of Operations, you’ll own the full execution of client delivery at OneNine. You are accountable for timely delivery, meeting scope, budget, and quality standards. Translating strategy into execution, you implement systems to prevent failures from reaching leadership or clients. You bring strong technical grasp of website management, team leadership, process enforcement, and quality assurance at scale. Client Delivery Ownership Full responsibility for day-to-day operations and client delivery Owns timelines, scope enforcement, QA standards, and production releases Ensures clients receive consistent, reliable execution without executive firefighting Website & Technical Oversight Proficient in website management (WordPress, Shopify, and custom builds) Manages staging, production releases, website migrations, DNS, hosting, and performance monitoring Identifies execution risks before they become client-facing issues Ensures stability, security, and performance by collaborating with developers and infrastructure vendors Team Accountability Manages Account Managers, PMs, and QA Leads Enforces performance standards and documentation requirements Handles underperformance directly through structured coaching or removal Process & Systems Enforcement Owns Jira, QA workflow, staging rules, approvals, and handoffs Ensures SOPs are followed, not just written Implements prevention systems for repeat failures Serves as the first line for internal and client escalations Resolves breakdowns before they reach executive leadership Owns client communication for execution-related issues Protects client hour allocations and profitability Prevents losses through enforcement, not cleanup Flags the scope risks before damage occurs AI-Driven Execution & Optimization Leverages AI to enhance communication, documentation, QA, reporting, forecasting, and team efficiency Uses AI to automate tasks, detect risks sooner, and quicken/sharpen decision‑making Encourages responsible AI adoption across operations to increase consistency and scale Hiring, Interviewing & Onboarding Owns the hiring process for Account Managers, Project Managers, QA, and delivery-related roles Conducts structured interviews and participates in final hiring decisions Evaluates candidates for both technical capability and behavioral fit Owns onboarding for all operations and delivery staff Trains new hires on systems, workflows, SOPs, communication standards, and enforcement Holds full accountability for team readiness, performance, and compliance post‑onboarding You’ll fit right in if you… Enforcer: Comfortable with conflict and holding people accountable without becoming defensive Prevention Thinker: Identify risks early and build systems that stop problems before they become fires Technical Translator: Speak confidently with developers and understand website operations deeply Zero‑Repeat‑Mistakes: Low tolerance for repeated errors and enforce documentation discipline Pressure Absorber: Stay calm during high‑stress situations and don’t deflect responsibility upward Must‑Haves: 5+ years in digital operations or delivery management role Proven website management experience with platforms like WordPress, Shopify, or custom builds Experience managing Account Managers and Project Managers Strong written English communication and native or near‑native fluency required Jira or similar project management tools experience Nice‑to‑Haves: Experience using AI tools for operations, documentation, or process optimization Prior digital agency or client services experience Hands‑on experience with DNS, hosting environments, and website migrations QA process implementation and enforcement experience Experience hiring, interviewing, and onboarding operations teams What We Offer US $25 - $30 per hour (USD $4,000 - $4,800 per month) 100% remote, with overlap on EST business hours The role will transition into a full‑time salaried position only after: The candidate has fully stepped into the responsibilities of the role Ownership, enforcement, and execution standards are consistently met We have confirmed long‑term fit for both performance and leadership About Us OneNine is not for everyone. We're a web studio that delivers results. We've grown every month for almost 4 years straight. We make websites fast, reliable, and worry‑free. Weak players don't last here. Our Values We treat you like a pro, not “family.” We pay on time—always. We value results over effort We trust you to own your projects We grow by being better than everyone else Ready to Apply? Note: Only resumes in English will be taken into consideration. In the form, please respond "enforcer" to the "Why should we consider YOU for this position?" question. Seniority level Director Employment type Contract Job function Management Marketing Services Referrals increase your chances of interviewing at The TalentHQ by 2x Get notified about new Head of Operations jobs in Latin America. #J-18808-Ljbffr