Specialist, Partner Success

hace 5 días


Xico, México Convergys A tiempo completo

Specialist, Partner Success - Trilingual The Partner Specialist is responsible for effectively enabling the sales process for a client's products and services for an assigned territory / client. Responsibilities Improve customer retention and revenue growth for an established customer base while providing accurate weekly/monthly/quarterly sales forecasts. Achieve defined metrics by promoting the sale of products and services to a portfolio of strategic channel engagement partners. Conduct monthly/quarterly consultative reviews and health checks, analyzing needs. Create talk tracks related to customer health and use predictive data to identify at‑risk customers. Maintain overall health of channel, ensuring high satisfaction levels, with constant evaluation of channel experience and use feedback to make improvements. Manage all channel escalations and coordinate delivery of prompt and successful resolution, while maintaining communication with clients and internal teams. Guide calls with channel partners to share best practices, promote channel programs and strategic growth opportunities to expand business. Create and deliver training to the sales team, sharing important insights and promoting the unique value and benefits of products. Manage high volume of customer contacts through phone and email each day. Work with cross‑functional teams and management to improve sales processes and achieve a positive customer experience. Maintain a high level of CRM hygiene to ensure all relevant data is captured. May attend vendor events. Location MEX Mexico City Downtown Insurgentes Language Requirements English (Required), French Canadian (Required), Mexican Spanish (Required) Time Type Full time EEO Statement Concentrix CVG Corporation is an EEO / AA / M / F / Vet / Disability Employer. #J-18808-Ljbffr



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