Social Media Community Manager

Descripción del trabajo Where: Remote from Mexico. Type: Freelance (self‑employed). About Social Element: Founded 24 years ago, Social Element is a leading global and independent full‑service social media agency on a mission to make social better for everyone. Our goal is to create unskippable content that makes scrolling safer and fosters stronger connections. Overview: We have exciting new opportunities to work with a leading nonprofit organization within the travel and tourism industry, focusing on California’s stunning landscapes, vibrant cities and unique culture. What You’ll Do: Engage audiences across TikTok, Instagram, Facebook and other platforms, keeping conversations vibrant and engaging. Address customer inquiries and comments in a timely, professional manner that reflects the brand’s tone of voice. Moderate communities to ensure a welcoming, judgement‑free zone where consumers feel safe and respected. Monitor social media channels to maintain a positive, authentic brand image. Collaborate with cross‑functional teams and use tools such as Sprinklr Social, Sprout, scheduling tools, Google Chat, etc. Working Hours: Mixed flexibility across weekdays and weekends. Essential days: Tuesdays, Thursdays and Sundays. Shifts: Moderation 10:00 AM (UK time); Community management 6:00 AM & 6:00 PM (UK time). Availability across these times is required, with additional availability opening further moderation opportunities. Requirements: Excellent LATAM Spanish language knowledge – superb writing skills. Advanced English language skills for internal communication. Background experience in engagement, customer care, community management, or a digital agency. Social media knowledge of Facebook, Twitter, Instagram, Pinterest, TikTok, LinkedIn, YouTube, and familiarity with audience trends. Comfortable with digital technology and tools such as Sprinklr Social, Sprout, scheduling tools, Google Chat, etc. Cultural knowledge and interest in California, and the ability to learn the brand’s product offering. Self‑motivated, thrives remotely, structured, and maintains productivity from home. Agree to criminal background check and provide two professional referees upon acceptance. IT Policy (PC Requirements): Operating system: Windows 11 or MAC OS X version 13 (Ventura) or higher with admin credentials. At least 8 GB RAM (16 GB recommended). Secure home‑based broadband Internet: minimum 20 Mbps download and 1 Mbps upload (recommended 50 Mbps / 5 Mbps). 40 GB available HDD (SSD recommended). Webcam and headset. Android or iOS device for 2FA. Chromebook, Linux and Cloud VMs are not supported. Local VM usage requires submitting specs and usage plan. Touchscreen monitor without a keyboard and mouse is not allowed. The Hiring Process: Stages include an online assessment, a behavioral interview with a talent team member, and further steps as described during the process. Diversity, Equality & Inclusion Commitment: We welcome applications from diverse and under‑represented groups. We encourage members of under‑represented groups to apply and provide reasonable adjustments throughout the recruitment process. How to Apply: Upload your resume and a cover letter (or a link to a cover letter video if you prefer). Include details of your personal/professional experience, why you’re interested in joining Social Element, and any additional information that supports your application. Key Skills: Marketing Google Analytics Photography Facebook Advertising Hootsuite Social Listening Content Development SEO Adobe Photoshop Social Media Management Copywriting Content Management Employment Type: Full Time Experience: [years] #J-18808-Ljbffr