Site Reliability

Site Reliability / Gitops EngineerCanonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world’s leading public cloud and silicon providers, and industry leaders in many sectors.Job SummaryThe IS team at Canonical supports and maintains all of Canonical’s IT production services. The team is in charge of running services used by over 60 million Ubuntu users. As an SRE & GitOps engineer you will drive operations automation to the next level, both in our own private clouds and in the public clouds, by utilizing the best of open source infrastructure as code software and software development practices such as CI/CD pipelines. You will also refine Canonical products and open‑source technologies by providing critical feedback to developers on how their products operate at scale, including submitting bugs and pull requests.LocationThis role is available remotely in any timezone.ResponsibilitiesApply IaC experience to develop infrastructure as code practice within IS by constantly increasing automation and improving IaC processes.Automate software operations for re‑usability and consistency across private and public clouds, taking into account the complexities of distributed systems.Develop new features and improve the resilience and scalability of the existing cloud and container portfolio at Canonical.Maintain operational responsibility for all of Canonical’s core services, networks, and infrastructure.Design, implement and maintain monitoring and alerting for various systems and services using Prometheus, Grafana, and Elasticsearch.Collaborate with development teams to design service architecture, documentation, playbooks, policies and operational procedures.Provide assistance and work with globally distributed engineering, operations and support peers.Focus on larger projects and automate manual tasks with uninterrupted development time.Share experience, know‑how and best practices with other team members through design sessions, mentorship and collaboration.Carry final responsibility for time‑critical escalations.QualificationsA deep experience of defining operations in code, using version control, peer review and CI/CD to roll out changes to applications and infrastructure.Strong modern engineering background (peer‑review, unit testing, SCM, CI/CD, Agile).Python software development experience with large projects.Practical knowledge of Linux networking, routing and firewalls.Affinity with various forms of Linux storage, from Ceph to databases.Hands‑on experience administering enterprise Linux servers.Extensive knowledge of cloud computing concepts and technologies.Bachelor’s degree or greater, preferably in computer science or related engineering field.Excellent communication skills in English over email, chat, video or voice calls and in‑person.Motivated and able to troubleshoot from kernel to web, and willing to ask others when appropriate.Willingness to be flexible and learn new things quickly.Passionate about open source and familiar with Ubuntu or Debian.About CanonicalCanonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open‑source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. Most colleagues at Canonical have worked from home since our inception in 2004.Equal OpportunityCanonical is an equal opportunity employer. We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration. #J-18808-Ljbffr