Desktop Support Engineer MX
hace 3 días
Excis is a global IT support leader driven by innovation and collaboration. We're looking for a proactive Desktop Support Technician to manage hardware, software and IT assets across multiple locations. Join us for a rewarding career in a supportive family-like environment where you'll look forward to coming to work every day. Client in 190 countries 6000 Engineers 200 Enterprise Clients We foster an open friendly and supportive growth-oriented culture where individuals achievements fuel team success. From solving complex IT challenges to celebrating wins together we put our people first. Start your journey with Excis and grow with us Job Summary We are seeking a skilled and reliable Dispatch Engineer to provide on-call on-site IT support at client locations. This is not a full-time position. The engineer will be engaged and paid on an hourly basis and is expected to visit the client site only when support tickets are raised that require in-person assistance. This role is ideal for professionals who are flexible, self-driven and comfortable with short-notice site visits to resolve hardware and software issues. Key Responsibilities Visit client locations only as needed based on dispatched support tickets. Install, configure and troubleshoot software and hardware on Windows and Apple devices (including iMacs). Handle printer installations and break-fix support. Perform on-site tasks such as hardware refresh, asset tagging, redeployment and reclaim. Coordinate hardware repairs and warranty services. Provide executive (VIP) support and basic AV/conferencing assistance. Manage inventory including tagging, logging and reporting hardware movement. Coordinate with vendors for repairs and replacements. Support walk-up users and assist with onboarding when required. Ensure all services align with company standards and client expectations. Maintain detailed ticket logs, status updates and closure notes through the service management system. Additional Notes This is a contractual hourly-paid position, not a permanent or full-time role. Engineers will be dispatched only when there is a ticket that requires on-site support. Requirements 35 years of IT support experience preferably in field support or dispatch roles. Strong knowledge of Windows and macOS platforms. Basic understanding of network concepts (TCP/IP, Ethernet). Familiarity with printer support and hardware troubleshooting. Certifications like A+, MCP or equivalent preferred. Excellent communication, customer service and organizational skills. Willingness to travel to different client sites as needed, sometimes on short notice. Ability to lift and move equipment (up to 50 lbs). Must have access to transportation and be available for on-call assignments. Benefits At Excis your work matters. You'll be part of a dynamic hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence. Ready to make a difference and grow your career? Apply now to join Excis in Puebla, Mexico and be at the forefront of IT support excellence Key Skills Mac OS Active Directory Desktop Support Computer Networking Mobile Devices Windows Remote Access Software SCCM Help Desk Operating Systems Remedy Troubleshooting Employment Type: Full Time Vacancy: 1 #J-18808-Ljbffr
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