Tier 3 Support Engineer

About Us :Transmit Security is a leader in identity and fraud prevention empowering organizations to stop fraud while delivering seamless user experiences. Our Mosaic platform combines advanced fraud detection machine learning-driven risk assessment and real-time decision-making across customer journeys. As we continue to grow were seeking a dedicated and customer-focused Tier 3 Support Engineer to join our team and provide high-impact technical support.About the Role :We are looking for a Tier 3 Support Engineer to provide excellent customer service lead processes and work on a mission critical product.What you’ll do :Provide advanced technical support within the desired SLA while ensuring that customer satisfaction goals are achievedTake ownership of customer issues and follow problems through to resolutionManage escalationsEvaluate root cause analysis to eliminate recurring customer issuesHandle complex customer issues through the Support portal independently and in a professional wayTroubleshoot Transmit Security Platform issues reported by Transmit Customers including Functionality and usability related complex issuesInteract effectively with a wide variety of customers with different requirements and backgrounds including the Customers development teams to understand the nature of the issue communicate steps to resolve and provide consultation on best practicesReplicate customer issues in the support test environmentCollaborate with several internal teamsWhat you’ll need :At least 6 years of technical Support engineering experienceExperience working in mission critical environmentsExperience in working with multi-tier and complex applicationsHands on experience with Linux operating systemStrong analytical and troubleshooting skills is a mustService-oriented personality with a can-do attitude is a mustA team player with the ability to work independently is a mustExcellent interpersonal and communication skills both written and verbal EnglishBS / BA in Information Technology Computer Science or a related discipline; professional certification is an advantageFamiliar with one of the programing language such as Java Scala Python bash scripting is nice to haveExperience with database management is an advantagePractical knowledge of REST APIFamiliar with SaaS and Cloud environments like GCP Azure AWSFamiliar with web-based products - different OS browsers (Cookies local storage incognito)Knowledge on authentication technologies such as FIDO-based biometrics authentication Federation SSO protocols such as OIDC OAuth SAML etc.Public Key Infrastructure (PKI) X.509 certificates SSL / TLSGood knowledge on Mobile Platforms (IOS Android) is a big plusTransmit Security is committed to fostering cultivating and preserving a culture of Diversity and Inclusion. Our human capital is the most valuable asset we have. The collective sum of the individual differences life experiences knowledge inventiveness innovation self-expression unique capabilities and talent that our employees invest in their work represents a significant part of not only our Culture but our Reputation and Achievements as well. We encourage diversity and embrace our employees differences in age color disability ethnicity family or marital status gender identity or expression language national origin physical ability political affiliation race religion sexual orientation socioeconomic status veteran status and other characteristics that make our employees unique.Key SkillsRuby,Mac Os,Computer Networking,Windows,TCP,Customer Support,Linux,Shell Scripting,VPN,Dns,Technical Support,TroubleshootingEmployment TypeFull TimeExperienceyearsVacancy1 #J-18808-Ljbffr