Customer Service Reliability Engineer
hace 2 semanas
Customer Service Reliability Engineer – Thales Thales provides identity management and data protection solutions at the heart of digital security. As a Customer Service Reliability Engineer (CRE) you will ensure the best customer experience by guaranteeing services reliability from the customer perspective and resolving Incident/Service Requests in the shortest timeframe. Location: Polanco, Mexico City, Mexico – Salary: MX$14,000.00–MX$25,000.00 (full‑time) Responsibilities Manage Incidents/Service requests within Service Level Agreement (SLA), tracking SLA and taking actions in case of deviation. Escalate to SRE or Engineering (L3) incidents/service requests that cannot be resolved. Communicate with customers by keeping them informed about updates related to incidents/service requests on a regular basis. Write Work Instructions / Incident Response Plans for L1, and automate WIs based on alert. Maintain high technical skills on solution/services, be subject matter expert (SME) of selected solution/service. Build and deliver technical webinar to customers and other CRE, work with Solution Designer/Product Owner to build and Customer Success Manager/Customer Reliability Service Manager to plan such webinar. Be customer champion for selected accounts, establish privileged relationship and deep technical understanding for selected accounts, stay up to date on their plans regarding service usage. Provide close support to Customer Reliability Service Manager when it comes to understanding of customer use cases and incidents/service requests. Qualifications & Experience Bachelor's degree in computer science, software engineering, electronics engineering, or related fields. At least 5 years of experience as an Application Engineer or Reliability Engineer facing customers. Public cloud environments knowledge such as AWS or GCP. Database notions (Mongo DB, SQL, Data Dog, Oracle). App development background focus. Fluent in Spanish and English (B2). Position Requirements Mexican citizenship or work permit. Hybrid role, office based in Polanco, Mexico City. Availability to perform on‑call (after hours) shifts once a month. Apply now and join Thales to advance your career in a global environment. #J-18808-Ljbffr
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Hybrid Cloud Reliability Engineer — Customer Advocate
hace 3 semanas
Mexico City Thales Group A tiempo completoA global security technology company seeks a Customer Reliability Engineer (CRE) in Mexico City. In this hybrid role, you will manage incidents and ensure high customer satisfaction by supporting service reliability and resolving service requests promptly. The ideal candidate has 5-8 years in tech support, knowledge of cloud technologies, strong...
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Customer Reliability Engineer
hace 3 semanas
Mexico City Thales Group A tiempo completoCustomer Reliability Engineer (CRE) page is loaded## Customer Reliability Engineer (CRE)remote type: Hybridlocations: Mexico Citytime type: Full timeposted on: Posted Todaytime left to apply: End Date: December 30, 2025 (27 days left to apply)job requisition id: R0298130Thales people architect identity management and data protection solutions at...
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Customer Reliability Engineer
hace 3 semanas
Mexico City Thales A tiempo completoCustomer Reliability Engineer (CRE) Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter...
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Customer Reliability Engineer
hace 3 semanas
Mexico City Thales A tiempo completoCustomer Reliability Engineer (CRE) Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter...
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Customer Reliability Engineer
hace 6 días
Mexico City Thales A tiempo completoCustomer Reliability Engineer (CRE) Polanco, CDMX (Hybrid) Position Summary Thales is looking for a Customer Reliability Engineer (CRE) who ensures the best customer experience by assuring service reliability from customers’ eyes and making sure Incident/Service Requests are resolved in the shortest timeframe. The CRE ensures overall service quality and...
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Customer Reliability Engineer
hace 6 días
Mexico City Thales A tiempo completoCustomer Reliability Engineer (CRE) Polanco, CDMX (Hybrid) Position Summary Thales is looking for a Customer Reliability Engineer (CRE) who ensures the best customer experience by assuring service reliability from customers’ eyes and making sure Incident/Service Requests are resolved in the shortest timeframe. The CRE ensures overall service quality and...
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Customer Reliability Engineer — 24/7 Cloud
hace 3 semanas
Mexico City Thales A tiempo completoA leading technology company is seeking a Customer Reliability Engineer (CRE) in Mexico City. The CRE will ensure high service reliability and improve customer experiences while resolving incidents efficiently. Candidates should have 5-8 years of experience in tech support, strong communication skills in English, and familiarity with cloud technologies like...
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Cloud Customer Reliability Engineer
hace 1 semana
Mexico City Thales A tiempo completoA global technology company is seeking a Customer Reliability Engineer based in Polanco, Mexico City. The role involves ensuring excellent customer experiences by managing incidents and service requests efficiently. Candidates should have a Bachelor’s degree in a related field and at least 5 years of relevant experience. Proficiency in public cloud...
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Hybrid Cloud Reliability Engineer for Customer Success
hace 2 semanas
Mexico City Thales A tiempo completoA leading technology company is seeking a Customer Reliability Engineer (CRE) in Mexico City. The CRE ensures top-notch customer experience through effective incident management, maintaining service reliability, and acting as a subject matter expert in cloud solutions. Candidates should have 5-8 years of tech support experience, a good command of English,...
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Site Reliability Engineer
hace 4 semanas
Mexico City Royal Caribbean Group A tiempo completoTalent Acquisition @Royal Caribbean Group Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group. We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world. We are proud to...
