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Implementation Advisor — Remoto México ¿Te emociona guiar a empresas en la implementación de tecnología que transforma negocios? En Skala , buscamos a nuestro próximo Implementation Advisor para colaborar con una empresa SaaS líder a nivel global, que impulsa a millones de negocios a escalar su presencia digital . Sobre la empresa La compañía detrás de este proyecto es una plataforma de automatización y marketing SaaS que empodera a más de 2 millones de negocios globalmente —desde agencias de marketing hasta startups— para conectar con clientes y acelerar su crecimiento. +15B de interacciones API diarias +1.5B de mensajes mensuales +1,500 personas en 15 países (equipo 100% remoto) Lo que harás Actuarás como experto/a en implementación y acompañarás a nuevos clientes en su proceso de adopción tecnológica. Traducirás requerimientos y "pain points" en planes de implementación efectivos. Coordinarás y ejecutarás proyectos de implementación, upgrades o migraciones para garantizar entregas a tiempo. Diseñarás y gestionarás integraciones y despliegues de software. Liderarás el onboarding técnico de nuevos clientes, asegurando una transición fluida y exitosa. Acompañarás procesos de capacitación: webinars, workshops y sesiones hands-on. Identificarás oportunidades para optimizar procesos y maximizar adopción . Harás seguimiento estratégico para asegurar satisfacción, uso activo y retención. Lo que buscamos +2 años de experiencia en Implementation, Customer Success o Consulting en entornos SaaS. Inglés avanzado (B2+ o superior). Conocimiento técnico y experiencia con integraciones y plataformas digitales. Excelente capacidad de comunicación y seguimiento estratégico con clientes. Experiencia gestionando múltiples proyectos simultáneamente en entornos dinámicos. Capacidad para traducir necesidades de negocio en soluciones técnicas. Manejo de herramientas digitales como Google Suite, CRM, plataformas de soporte y colaboración remota. Plus: Experiencia con plataformas de automatización de marketing y ventas. Background en startups o empresas tecnológicas B2B. Experiencia en marketing digital es un plus. Modalidad Remoto (México) Tiempo completo Cultura global, entorno dinámico y en constante evolución. Si te apasiona construir experiencias de implementación excepcionales y ayudar a empresas a adoptar tecnología de alto impacto, te queremos en el equipo Postula aquí o comparte tu perfil con nuestro equipo de Skala
