Fraud Sr. Manager

hace 4 días


Mexico City Konfío A tiempo completo

We are looking for our next Fraud Operations Sr. ManagerTheFraudOperationsManagerisresponsibleforoverseeingthedailyoperationsofthefraudanalysisandinvestigationteams.Thisroleinvolvesensuringefficientworkflows,managingteamperformance,implementingoperationalstrategiesalignedwiththeoverallfraudpreventionstrategy,andservingasanescalationpointforcomplexfraud-relatedissues.YourMission,ShouldYouChoosetoAcceptIt:Manage and supervise fraud investigation and analysis teams, including workload distribution and performance monitoring.Develop and implement efficient operating procedures and workflows for fraud detection, analysis and investigation.Ensuretimelyandaccuratehandlingoffraudalertsandcases.Serve as an escalation point for fraud cases and provide guidance to the internal team.Monitorandanalyzeoperationalmetricstoidentifyareasforimprovement.Collaborate with AI/ML teams to provide feedback on model performance and identify opportunities for optimization.Regularly report to management on key findings and metrics to guide decision making.Actively monitor and analyze data and trends, and make meaningful recommendations to management.Lead interdisciplinary initiatives, generate consensus in the organization and manage multiple stakeholders.WhatWeAreLookingFor:Education: Engeeniering, Business Management, Finance, Law (graduated and licensed), MBA desirable.Experience:Fintech,FinancialServices,Insurance,TechCompanies.YearsofExperience:6to7years.Languages:English(businesslevel)TechnicalSkills:ChangeManagement,DigitalBanking,Automation,Authentication.Certifications/Courses/Diplomas:FraudPreventionrelatedcertificationsProductFocus:Multiproduct.SpecificKnowledge:SQL,Tableau,NewRelic.WhatWeOffer:A dynamic and collaborative work environment where you can develop your full potential.Opportunitiestolearnandgrowprofessionallyusingcutting-edgetechnologies.A passionate and talented team with whom you can share knowledge and experiences.Acompetitivecompensationpackageandattractivebenefits. #J-18808-Ljbffr


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