Senior Product Support Engineer

Location: Queretaro, Qr Posted: 11/10/2025 Job ID#: 359533 Category: -MFG & Supply Chain SBU Position Type Direct Hire Job Description A Senior Product Support Engineer (PSE) role is currently available at Belcan in Queretaro, Mexico. This role is a full-time position with benefits. As a Senior PSE, you will serve as a technical expert for aircraft engine hardware and systems, providing critical support to customers including airlines, repair shops, and manufacturers. You will ensure the accuracy of technical documentation, resolve complex engineering issues, and drive compliance with aerospace standards, all while collaborating with stakeholders under tight deadlines. Key Responsibilities Develop technical substantiation for engine hardware through engineering analyses (e.g., stress, thermal, fatigue) to validate performance, safety, and regulatory compliance. Lead Root Cause Analysis (RCA): Plan, execute, and document RCA process to identify the underlying causes of mechanical system failures, equipment malfunction or performance issues, ensuring timely and effective solutions. Resolve aerospace departure record inquiries by identifying root causes and implementing corrective actions. Manage Product Change Requests (PCRs), documenting and executing design or process modifications. Prepare and deliver clear technical communications, including Engine Maintenance Manuals, Aircraft Maintenance Manuals and Service Bulletins, ensuring accuracy and compliance. Communicate complex technical data effectively to internal teams, external customers, and regulatory bodies through reports and presentations. Track project progress, report key developments, and address challenges to meet quality and schedule requirements. Manage multiple projects concurrently, maintaining high standards of quality and timeliness. Mentor junior team members, fostering collaboration and team growth. Required Qualifications Bachelor's degree in aerospace engineering, Mechanical Engineering, or a related field. 8+ years of experience in aerospace engineering or product support roles. Proven expertise in aerospace engine systems analysis and compliance with industry standards (e.g., FAA, EASA). Proven track record of leading and guiding RCA using methodologies such as 5 Whys, Fishbone Diagrams, or Failure Mode and Effects Analysis (FMEA), with demonstrated success in resolving complex technical issues. Proficiency in interpreting technical manuals, schematics, and engineering drawings. Strong communication skills to present technical data clearly to diverse stakeholders. Ability to manage multiple projects, ensuring quality and adherence to deadlines. Familiarity with Maintenance, Repair, and Overhaul (MRO) processes for aerospace systems. Knowledge in Stress, GD&T, Basic stack ups and Manufacturing processes. Ability to work in fast-paced environments and adapt to varying project demands. Proficiency in English and Spanish (written and verbal) is preferred. Preferred Qualifications Experience with GE Aerospace commercial engines. Tools: Teamcenter, TcVis Mockup. As an employee with Belcan, you will be part of one of the largest engineering firms in the world. We maintain a small-company atmosphere as well as open communication at all levels of our organization, allowing for much more dynamic decision-making processes. We offer flexible schedules as well as an excellent mentoring system to ensure that you have all the knowledge and tools you need to meet a diverse range of challenges. You will also have opportunities to advance to positions of greater responsibility. Your hard work and professional dedication will be rewarded with a competitive compensation package. Build a challenging and rewarding career with an industry leader EOE/F/M/Disability/Veterans #J-18808-Ljbffr