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at our site in Puebla Responsibilities Responsibilities- Satisfy the demands of the customer by providing the highest level of customer service through maintaining the relationship with the customer and KIRCHHOFF Automotive while maximizing on the opportunity to receive future business. Provide leadership, coaching and counseling to all direct reports. Act as a liaison between customer and KIRCHHOFF Automotive in all areas of Production, Purchasing, Engineering, Quality and Finance. Meet with customers on a regular basis to follow-up on current issues / concerns, engineering changes, quality issues, potential future business, etc. Coordinate customer visits for KIRCHHOFF Automotive personnel as requested. Accurately and efficiently complete call reports, activity schedules and any other company required documents (i.e. expense reports). Monitor due dates for customer deliveries and consult with various departments to ensure deadlines are met. Coordinate and complete all required paperwork for new product / program launches. Develop strategic plan for specific customer accounts and assist the VP Sales / Engineering in the development of long term plans which include the Sales and Budget Forecasts. Provide sales forecast updates as required. Responsible for meeting customer cost reduction targets. Review quote sheets and cost estimates to maximize profitability and competitiveness and negotiate with customers as necessary. Coordinate and track the cost reduction programs with the customer. Provide coaching and counseling to direct report and conducts annual timely performance review. Follow-up on outstanding customer receivables as per Finance Departments' request. Solicitation of new business and entertainment of new and current customers in compliance with the customers entertainment policies. Any other reasonable request made by management. Contributes to a safe, clean and comfortable work environment that complements the Occupational Health and Safety Act by ensuring the principles of the 5S discipline (simplify, separate, sanitize, standardize and support) are supported and adhered to. Ensures he / she is in full compliance with the laws of Ontario and / or any other province or state, while representing KIRCHHOFF Automotive or during the use of any KIRCHHOFF Automotive provided equipment. Judgement - Exercises judgement re :Providing departments with relevant customer information that will contribute to meeting customer expectations and achieving company goals and objectivesSuggesting alternative design changes that contribute to better manufacturing processes and cost reduction Determining best possible options to present to customer when faced with engineering changes late in the program. Accountability - Is accountable in areas of :Maintaining strong, positive relationships with customersProducing cost competitive and quality parts and/or componentsOverall accountability and responsibility for assigned customersHandling customer issues/concerns in a timely, effective mannerAccountable for meeting cost reduction targets determined by customer Contacts - Establishes/maintains relationships : Employees in Engineering, Production, Quality, Production Control, Purchasing and Accounting - Customers - Suppliers (i.e. prototype shops, trucking companies, etc.) Qualifications Minimum 7 - 10 years job related experience in automotive / manufacturing industry. Ability to read and interpret blueprint drawings - Basic technical expertise in stampings environment. Working knowledge of Geometrical Dimensioning and Tolerancing (GD&T). General knowledge of IATF / ISO requirements Skills (language, technical, computer etc.). Excellent communication skills, both written and verbal. Effective sales and negotiating techniques. Ability use problem solving and decision making skills when faced with various customer concerns / issues. Creative, innovative approach. Computer skills i.e. Microsoft Word, Excel, GroupWise Education. University Degree or College Diploma in Business Commerce / Administration. Your Benefits Retirement Plan Perfect Attendance Award Service Awards Vacation and Extra Personal Paid Days Tuition Reimbursement Health, Dental and Vision Insurance Home and Auto Group Insurance program Supplier Discount on purchasing a new car Contact Miranda JohnsonKIRCHHOFF Automotive TroyBellingham Dr,Troy, MI #J-18808-Ljbffr
