Sr. Platform Enginieer
hace 3 días
Learn more about the company: Arqia specializes in mobile connectivity and IoT (Internet of Things) solutions, offering a robust platform for SIM card management and global connectivity. Its purpose is to transform the future of communication and connectivity in Brazil and worldwide. With a culture that values innovation and continuous development, we seek to connect people and businesses efficiently. Here, our motto is #TogetherWeAreBetter . We are looking for a Technical Support Engineer who is passionate about the Internet of Things (IoT) to serve as the technical backbone of our operations in Mexico. You will be the trusted expert and primary point of contact for our customers, responsible for diagnosing and resolving complex connectivity issues, ensuring successful integrations, and delivering an exceptional customer experience. Responsibilities: Level 2/3 Technical Support: Act as the main escalation point for all customer technical issues in Mexico related to IoT connectivity, M2M/eSIM SIM cards, and platforms. Diagnosis and Resolution: Analyze, diagnose, and resolve complex network issues, device connectivity problems, and platform configurations using monitoring tools and logs. Customer Onboarding: Provide technical support to new customers during the onboarding process, ensuring their devices connect and report correctly to our platform. Incident Management: Manage the full lifecycle of support tickets (creation, tracking, resolution, and closure) in the ticketing system, meeting defined SLAs. Technical Documentation: Create and maintain a knowledge base with troubleshooting guides, FAQs, and best practices for both customers and internal use. Internal Collaboration: Effectively escalate and communicate bugs or recurring issues to Development (Dev) and Product teams, acting as the voice of the customer. Training: Provide basic technical training to customers on platform usage and IoT connectivity best practices. Requirements: Experience: Experience in similar roles (L2/L3 Technical Support, Field Engineer, Network Support, NOC Engineer) within the Telecommunications or IoT Technology sector. IoT Connectivity (Critical): Strong experience with M2M connectivity technologies, SIM card management (including eSIMs/eUICC), and connectivity management platforms. IoT Protocols: Practical knowledge of IoT communication protocols such as MQTT, CoAP, and/or LwM2M. APIs: Experience using and troubleshooting REST/JSON APIs for platform integration and issue resolution. Networking: Solid fundamentals in TCP/IP networking, VPNs, firewalls, and network diagnostic tools. Cloud Platforms (Preferred): Familiarity with IoT services on cloud platforms such as AWS IoT Core or Azure IoT Hub. Languages: Fluent English and Spanish.
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Sr. Platform Enginieer
hace 5 días
Mexico City Metropolitan Area Arqia A tiempo completoLearn more about the company: Arqia specializes in mobile connectivity and IoT (Internet of Things) solutions, offering a robust platform for SIM card management and global connectivity. Its purpose is to transform the future of communication and connectivity in Brazil and worldwide. With a culture that values innovation and continuous development, we seek...
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Lead Technical Program Manager, Music Platform
hace 3 semanas
Mexico City Amazon Music A tiempo completoA leading audio entertainment service is seeking a Sr Technical Program Manager to manage platform engineering programs for mobile and TV applications. The role requires 5+ years in technical product management and software development, along with strong communication and project management skills. You will collaborate with diverse engineering teams to...
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Remote LATAM Senior Backend Engineer – Core Platform
hace 3 semanas
Mexico City Engine A tiempo completoA leading travel and fintech platform is seeking a Sr. Software Engineer to join their Core Engineering team in Latin America. You will play a crucial role in building scalable systems that simplify business travel. The ideal candidate has over 5 years of backend engineering experience, particularly in API and microservices development, and enjoys...
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Senior Tech Program Manager
hace 4 semanas
Mexico City Amazon A tiempo completoA leading audio entertainment service is seeking a Sr Technical Program Manager to manage platform and release engineering programs. The ideal candidate should have over 5 years in technical product management and software development. The role involves collaboration with diverse teams across geography to deliver high-quality applications. Strong...
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Success Factors Sr.
hace 5 días
Mexico City CORUS Consulting A tiempo completoSomos una consultora con más de 15 años de experiencia con diferentes clientes a nivel mundial; tenemos presencia en Europa, Estados Unidos, Asia y México. Nos encontramos en búsqueda de tu talento para laborar como: Success Factors Sr. Responsabilidades: Construcción de reportes y extracción de datos para Employee Central y la integración de datos de...
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Success Factors Sr.
hace 5 días
Mexico City CORUS Consulting A tiempo completoSomos una consultora con más de 15 años de experiencia con diferentes clientes a nivel mundial; tenemos presencia en Europa, Estados Unidos, Asia y México. Nos encontramos en búsqueda de tu talento para laborar como: Success Factors Sr. Responsabilidades: - Construcción de reportes y extracción de datos para Employee Central y la integración de...
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ingeniero sr. de plataforma de software
hace 4 semanas
mexico Randstad A tiempo completoSomos expertos y reconocidos a nivel mundial como líderes en seguros. Tenemos más de 150 años de experiencia entregando lo mejor en seguros de vida, rentas vitalicias y programas de beneficios a más de 90 millones de clientes, en 50 países del mundo. En México, somos la aseguradora número 1 de personas en el país, con más de 10 millones de...
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Platform Operations Engineer
hace 3 semanas
Mexico City Nasdaq, Inc. A tiempo completoPlatform Operations Engineer page is loaded## Platform Operations Engineerlocations: Mexico - Colonia Juarez - Mexicotime type: Full timeposted on: Posted Yesterdayjob requisition id: R0024074**Cloud Operations Engineer****The Role**We’re looking for a **Cloud Operations Engineer** to join our team, reporting to **Sr. Director- Platform...
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Sr. Software Engineer
hace 6 días
Mexico City Finalis A tiempo completoSr. Software Engineer (LATAM) – Finalis Join to apply for the Sr. Software Engineer (LATAM) role at Finalis. About The Company Finalis is a fast-growing, VC-backed startup transforming private capital markets. Launched in 2020 and growing rapidly, the firm is on a mission to power dealmakers by building the world’s largest, ai-native dealmaking platform....
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Sr. Software Engineer
hace 3 días
Mexico City Finalis A tiempo completoSr. Software Engineer (LATAM) – Finalis Join to apply for the Sr. Software Engineer (LATAM) role at Finalis. About The Company Finalis is a fast-growing, VC-backed startup transforming private capital markets. Launched in 2020 and growing rapidly, the firm is on a mission to power dealmakers by building the world’s largest, ai-native dealmaking platform....
