Principal Help Desk
hace 2 semanas
Descripción del trabajo About Us: Join our World of Talent. Global, culturally diverse, inclusive, and innovative - welcome to AMS, where talent is our world. Over the last two decades, AMS has redefined the landscape of talent outsourcing and consulting. From pioneering the concept of RPO to continually revolutionizing how organizations approach talent acquisition, AMS stands as a world leader in the industry. Committed, engaged, and inspired, we feel a real sense of belonging, and all have one thing in common: a real passion for talent. Become part of this world and make a difference with us. The Role We are looking for a Help Desk Coordinator to provide technical support. You will solve fundamental technical problems and support all assigned areas. The goal is to work with the rest of the Resourcing Technology team to provide efficient and flexible technical support to internal clients across all internal technology platforms. We're looking to hire a Principal Technical Support agent with 4+ years of experience in Monterrey or Mexico City. It's a fixed term contract (three months). Key Accountabilities Take ownership and responsibility for managing high complexity support tickets and queries. Provide 2nd/3rd line support. Ensure all tickets and queries that come into the team are accurately and securely processed within ServiceNow to agreed SLA's. Manage and own ad hoc technology projects. Provide continual process improvement across the team and function. Recording and managing all information/data and actions/tasks. Building and maintaining strong working relationships within the team and with Internal Technology. Providing administrative support. Manage changes and configurations in the systems. Skills & Experience Minimum 4 years of experience in IT helpdesk. Strong IT skills and computer literacy. Ability to manage and organize your own workload. Proactive problem-solving skills. Good knowledge of Excel. Experience with ATS support is a plus. Experience with SmartRecruiters is a plus. Other At AMS, we recognize the value of different perspectives and experiences in prompting innovation, sparking creativity, and solving problems. We come from every walk of life, and our culture is open and inclusive. Our people enjoy flexibility, autonomy, and being trusted to work their way. We offer you career opportunities in every direction you want to explore. It's our world but you can do it your way. We offer Full training and support. High value and challenging work. A vibrant, diverse, and collaborative culture. Flexible working. A competitive reward and benefits package. The opportunity to embark on a recruitment career with one of the world's leading recruitment companies. Details Closing: 04/03/2025 Location: Mexico, Mexico City / Mexico, Monterrey Schedule: Full Time Business area: IT Information Technology Sector: Technology Employment Type: Fixed Term Contract #J-18808-Ljbffr
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It Support/Help Desk Technician
hace 2 semanas
Xico, México Invicta Stores A tiempo completoDescripción del trabajoWelcome to the #InvictaFamily! We are a fast-growing watch brand and are considered by collectors and enthusiasts alike to be a market leader in horological innovation and creativity. At Invicta Stores, we believe in creating a customer service culture that is "best in class." Our purpose is very clear: every day, we strive to build...
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Help Desk Netsuite
hace 2 semanas
Xico, México Ncqi Neuro Consultancy Quantum Intelligence A tiempo completoDescripción del trabajo En Entersol confiamos que el talento humano es el activo más valioso, por ello, estamos convencidos de que el éxito se logra a través de nuestro personal. Si te interesa desarrollarte profesionalmente en un entorno multidisciplinario, dinámico, orientado a resultados y en un enfoque de calidad total, nos interesa conocerte. Te...
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Infrastructure Analyst II: LAN/WAN, Help Desk
hace 3 días
xico, México 27284 Banco Citi Mexico Sociedad Anonima A tiempo completoA leading financial institution in Veracruz, Mexico is seeking an Infrastructure Analyst 2 for a intermediate level role. You will assist with LAN/WAN and help desk administration activities, ensuring successful data loads and troubleshooting issues. The ideal candidate has up to 2 years of experience in a technology-related role and possesses strong...
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Infrastructure Analyst II: LAN/WAN, Help Desk
hace 7 días
Xico, México 27284 Banco Citi Mexico Sociedad Anonima A tiempo completoA leading financial institution in Veracruz, Mexico is seeking an Infrastructure Analyst 2 for a intermediate level role. You will assist with LAN/WAN and help desk administration activities, ensuring successful data loads and troubleshooting issues. The ideal candidate has up to 2 years of experience in a technology-related role and possesses strong...
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IT Help Desk Specialist — Fast, Frontline Support
hace 20 horas
Xico, México Mxes Entserv Enterprise Services Mexico S. De R.L. De C.V. A tiempo completoA leading IT services provider in Veracruz is seeking a Help Desk Agent. This role involves providing first-level support to users experiencing IT issues, resolving incidents over the phone, and ensuring effective communication and documentation throughout the process. Candidates should have a technical degree and at least 1 year of customer support...
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Soporte Técnico
hace 2 semanas
Xico, México Innovación En Capital Humano A tiempo completoVacante para la empresa INnovación en Capital Humano en Polanco - Miguel Hidalgo, Ciudad de México: Intercam Grupo Financiero, somos un Banco 100% mexicano con más de 26 años de trayectoria, especializado en atender necesidades de crédito corporativo, tesorería, seguros, inversiones y negocio cambiario. Nuestra filosofía es el "Humanismo financiero"...
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Help Desk Support
hace 18 horas
Xico, México Impact Advisors A tiempo completoJob description: Impact Advisors is a USA-based healthcare technology company specializing in staff augmentation services for medical practices, hospitals and health systems in the United States. At Impact Advisors, our team comes first—we are dedicated to fostering professional and personal growth for every employee. We provide opportunities for skill...
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Help Desk Support
hace 19 horas
Xico, México Impact Advisors A tiempo completoJob description: Impact Advisors is a USA-based healthcare technology company specializing in staff augmentation services for medical practices, hospitals and health systems in the United States. At Impact Advisors, our team comes first—we are dedicated to fostering professional and personal growth for every employee. We provide opportunities for skill...
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Travel Help Desk Coordinator
hace 18 horas
Xico, México Marriott Vacations Worldwide A tiempo completoWe are seeking a proactive, detail-oriented professional to join our team as a Sales Support Analyst. In this role, you will play a key part in enabling the sales team by ensuring that all administrative, logistical, and communication processes run smoothly and on time. The ideal candidate is highly organized, communicates effectively, and brings a strong...
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Travel Help Desk Coordinator
hace 19 horas
Xico, México Marriott Vacations Worldwide A tiempo completoWe are seeking a proactive, detail-oriented professional to join our team as a Sales Support Analyst. In this role, you will play a key part in enabling the sales team by ensuring that all administrative, logistical, and communication processes run smoothly and on time. The ideal candidate is highly organized, communicates effectively, and brings a strong...
