Order Management Coordinator NA

About Us SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people’s lives in homes around the world. Job Title Order Management Coordinator Location Mexico City (Hybrid) Overview The incumbent will be responsible for assisting with all aspects of SharkNinja’s order management process, providing customer service to our retailers and internal stakeholders, working with 3PLs and transport carriers, as well as performing general administrative tasks. The Operations Coordinator will focus primarily on the accurate processing of customer orders for SharkNinja’s major retailers in meeting and exceeding defined objectives in support of Retail Execution Lifecycle and Perfect Order Execution. They will also work very closely with Finance and Sales to review, research, and assist in corrective actions associated with retailer chargebacks. The Operations Coordinator is a valuable member of the team who exceeds customer service standards and brings forward issues and ideas for improvement. The Operations Coordinator an advocate for the customer and customer experience. Responsibilities Process all orders to send to the distribution facility. Verify inventory availabilities. Deal with logistics: routing orders via EDI or Retailer portals. Pro-actively open-order files by account indicating current routing issues & actions/EDC dates. Weekly review of results with Sales teams. Actively work to achieve on-time delivery metrics (OTIF). Escalate issues and identify solutions. Research compliance related deductions/errors and participate in cross-functional efforts to implement corrective actions. Assist in the review and research of all disputes rejected claims to determine next steps. Attributes & Skills Strong attention to detail and accuracy. Ability to work autonomously. Excel skills - intermediate level. Strong problem solving and analytical skills. Ability to work well under pressure in a fast-paced environment. Well organized and able to multi-task. Strong communication skills. Ability to work well within a team environment. Focused on the outcome for the team and company. Education & Experience University degree, preferably in Commerce. 2+ years of experience in a customer service or account management role. 2+ Years of experience with Retail Majors in a B2B capacity. YOUR ROLE in DIVERSIFYING As a corporate citizen, learn and support SharkNinja’s Diversity, Equity & Inclusion strategy. Be an Ally, find internal Champions. Explore SharkNinja’s Employee Resource Groups or volunteer to serve on committees that organize diversity-related events and activities. Participate in employee engagement surveys and respond as openly and honestly as possible. Become culturally competent; take the time to learn about different cultures, races, religions and backgrounds represented by your colleagues. Treat people in a way they wish to be treated rather than the way you wish to be treated. YOUR ROLE in leading our SUCCESS DRIVERS & representing our UNIQUE MINDSET Leads us to be “RARELY SATISFIED” Make things better each day; “PROGRESS OVER PERFECTION” Using your knowledge of our consumer, understand that “DETAILS MAKE THE DIFFERENCE,” Deliver something great; “WINNING IS A TEAM SPORT” Be clear and honest, “COMMUNICATING FOR IMPACT.” Our Culture At SharkNinja, we don’t just raise the bar—we push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you’ll be right at home. What We Offer We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more. We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining what’s possible. When you join, you’re not just part of a company—you’re part of an outrageously extraordinary community. Together, we won’t just launch products—we’ll disrupt entire markets. Candidate Privacy Notice For candidates based in all regions, please refer to this Candidate Privacy Notice. For candidates based in China, please refer to this Candidate Privacy Notice. For candidates based in Vietnam, please refer to this Candidate Privacy Notice. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at accommodations@sharkninja.com #J-18808-Ljbffr