Level 3 Core Network Support Engineer

hace 7 días


Parral, México Penta Consulting LTD A tiempo completo

Penta Consulting is a technology service provider and industry-leading outsourced partner. For over 27 years, we have specialised in providing professional and managed services to OEMs, system integrators, financial services providers, and leading IT and Telco companies worldwide. We are expanding our global telecoms team and are seeking 5x Level 3 Core Network Support Engineers to join a world-leading technology organization. This is a remote role, based in LATAM. Role Overview As an Level 3 Core Network Support Engineer, you will provide advanced support, troubleshooting, and optimization for Core networks. You will act as the senior escalation point for critical issues, working closely with customer operations teams to ensure stable, high-performing mobile networks. Key Responsibilities Provide Level 3 support for Core Networks (2G/3G/4G), resolving complex technical issues. Perform detailed troubleshooting, root cause analysis (RCA), and permanent problem resolution. Conduct network performance analysis, identifying degradation and recommending corrective actions. Support integration, configuration audits, and validation testing in customer environments. Collaborate with customer engineering and operations teams across LATAM. Act as a trusted technical advisor for customers, ensuring high-quality service delivery. Experience Minimum 10 years’ hands‑on experience in Core technologies, with proven experience supporting LATAM telecom customers. Technical Skills Deep knowledge of Core Networks (2G, 3G, 4G). Proven expertise in troubleshooting. Strong understanding of KPI analysis, network audits, and parameter optimization. Proficiency with OSS tools for performance and configuration management. Experience working in remote, customer‑facing support environments. Fluency in Spanish (English desirable). #J-18808-Ljbffr



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