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Overview The Site IT Support job family forms the Site IT Support track within the IT function. Positions in thisfamily provide Infrastructure support to end-users at PPG locations. They work with centralized IT teams to deliver new solutions and support the existing standards. Responsibilities Supporting up to 300 IT end users, no direct reports Able to support projects and initiatives from both corporate and SBU global IT teams Good knowledge of company and internal processes Onsite Technology Support provides in-person assistance to employee end users including: Responds to telephone calls, emails, and personnel requests for technical support. Provide support to end users on a variety of issues. Identifies, researches, and resolves technicalproblems. Maintaining and troubleshooting a range of user problems including PC hardware/software/LAN and voice network Qualifications 4 years of experience in Site IT Support role. A 4-year degree in Computer Science, Engineering, or related discipline. Availability to work rotating shifts and holidays Fluency in English Benefits PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply. Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents. #J-18808-Ljbffr
