Process Engineer, SSD, Amazon Customer Excellence System

Process Engineer, SSD, Amazon Customer Excellence System (ACES) Join to apply for the Process Engineer, SSD, Amazon Customer Excellence System (ACES) role at Amazon About Amazon At Amazon, we work to be the most customer‑centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. Amazon Operations Operations is at the heart of Amazon business. We are known for our speed, accuracy and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. In these key roles, you’ll help us exceed productivity goals and deliver against our customer promises. The Role Amazon Mexico Fulfillment Operations is seeking a Process Engineer (PE) to work in the ACES (Amazon Customer Excellence Systems) team. The PE team is a group of operational leaders driving process stabilization, standardization and continuous improvement for the Amazon Fulfilment Network. This team establishes best‑in‑class network performance across all process paths, accelerates implementation of technological advancements and strengthens the technical acumen and process knowledge for operational leaders across the network. In this role, you will drive process control, shift mean performance and minimize variation between shifts, buildings, and regions to deliver strong operational performance. You will work closely with ACES peers, launch teams, operations, engineering, and reliability and maintenance teams to improve input metrics for each process path by prioritizing and channeling resources to address gaps. Responsibilities Evaluate performance objectives and metrics across the network to proactively identify process improvement opportunities within your assigned process path. Develop and implement detailed standard operating procedures to support daily operations within an optimized operating window for each fulfilment process. Partner with operational leaders within the FCs to execute implementation of process improvements driving stabilization and standardization across the network. Deliver coaching and process path information across the network of operational leaders in the FCs to support reduction of variation in process standards and knowledge gaps within the FC network. Execute, measure and support communication of project impacts in partnership with the site leaders responsible for day‑to‑day operations. Work with cross‑functional teams such as Engineering, Learning, Talent Development and CI to deliver capability development projects. Partner with ACES peers to review critical inputs, new training, best practices, and documentation to drive benchmark performance. A Day in the Life Evaluate performance metrics to proactively identify process improvement opportunities. Audit, teach, and drive execution to the benchmark standards. Partner with operational leaders to execute standard work and process improvements. Collaborate with cross‑functional teams to deploy network‑wide initiatives. Develop and implement KPI reporting for programs and projects. Travel up to 50% of the time to various sites across the country. About the Team Amazon Customer Excellence System (ACES) – ACES MX focuses on driving operational excellence through process standardization, continuous improvement, and data‑driven decision making. Basic Qualifications Bachelor’s degree in a relevant field of operations. Experience with Six Sigma tools and Lean techniques. Experience using data and metrics to measure impact and determine improvements. Experience in project management, including resource planning, managing schedules, reporting project status, and prioritizing tasks. Speak, write, and read fluently in English and have the ability to take direction in English. 3+ years of quantitative role (engineering, process re‑engineering, quality assurance) experience. Preferred Qualifications Master’s degree or above in business, engineering, operations, supply chain, or transportation logistics. Lean Six Sigma Green Belt or Black Belt certification. Experience with data analysis, including advanced Excel and database analysis. Experience communicating to senior management and customers verbally and in writing. Company Servicios Comerciales Amazon Mexico S. de R.L. de C.V. Job ID: A3117447 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, visit Amazon accommodations for more information. #J-18808-Ljbffr