Engineer Service Desk Operations

hace 3 semanas

Cuauhtémoc, México LTIMindtree A tiempo completo

In LTIMindtree, we are a global technology consulting and digital solutions company committed to driving innovation and delivering exceptional IT services. We are looking for our next talented team member to join us as a Engineer Service Desk OperationsWork Model: Hybrid (2 to 3 times in site).Schedule and Time Shift: Full-time; availability for rotating shifts is essential for this position.Location: Paseo de la Reforma, Mexico City.Objective:We’re looking for an experienced Service Desk Engineer (L1) to provide phone, email, and chat support for one of our prestigious clients. You’ll handle incident management, service requests, and troubleshooting while ensuring excellent customer experience.Key Responsibilities:Provide L1 technical support via calls, chat, and email.Log, categorize, and prioritize incidents in ITSM tools (ServiceNow, Remedy).Troubleshoot issues related to Windows, O365, VPN, Citrix, printers, and mobile devices.Manage user accounts in Active Directory and email accounts in Office 365.Configuring iPad, iPhones, Android for the users to enable them check emails and be connected on the goEscalate complex issues to resolver groups when neededEnsure timely resolution and maintain SLAs and KPIsRequirements:3–5 years in a Service Desk environment.Strong knowledge of Active Directory, O365, Citrix, VPN troubleshooting.Familiarity with ITIL methodologies and ITSM tools.Excellent communication and customer handling skills.Advanced English.Ability to work in shifts.Preferred Skills:Experience with IT service management (ITSM) tools.Knowledge of remote support tools and techniques.Familiarity with ITIL best practices.Nice to Have - Knowledge of Exchange Server, SharePoint, MDM solutions.Compensations:Competitive salary and above the law benefits package, including health insurance.Ready to take the next step in your career? Join LTIMindtree and be part of a team that values innovation, collaboration, and excellence. Apply today and let’s build the future together

  • Engineer Service Desk Operations

    hace 3 semanas

    Cuauhtémoc, México LTIMindtree A tiempo completo

    In LTIMindtree, we are a global technology consulting and digital solutions company committed to driving innovation and delivering exceptional IT services. We are looking for our next talented team member to join us as a Engineer Service Desk Operations Work Model: Hybrid (2 to 3 times in site). Schedule and Time Shift: Full-time; availability for rotating...

  • Engineer Service Desk Operations

    hace 3 semanas

    Cuauhtémoc, México LTIMindtree A tiempo completo

    In LTIMindtree, we are a global technology consulting and digital solutions company committed to driving innovation and delivering exceptional IT services. We are looking for our next talented team member to join us as a Engineer Service Desk Operations - Work Model: Hybrid (2 to 3 times in site). - Schedule and Time Shift: Full-time; availability for...

  • Lead Engineer Service Desk Operations.

    hace 3 semanas

    Cuauhtémoc, México LTIMindtree A tiempo completo

    In LTIMindtree, we are a global technology consulting and digital solutions company committed to driving innovation and delivering exceptional IT services. We are looking for our next talented team member to join us as a Lead Engineer Service Desk Operations. Work Model: Hybrid (2 to 3 days on site). Schedule and Time Shift: Full-time; availability for...

  • Lead Engineer Service Desk Operations.

    hace 3 semanas

    Cuauhtémoc, México LTIMindtree A tiempo completo

    In LTIMindtree, we are a global technology consulting and digital solutions company committed to driving innovation and delivering exceptional IT services. We are looking for our next talented team member to join us as a Lead Engineer Service Desk Operations. - Work Model: Hybrid (2 to 3 days on site). - Schedule and Time Shift: Full-time; availability for...

  • Lead Engineer Service Desk Operations.

    hace 3 semanas

    Cuauhtémoc, México LTIMindtree A tiempo completo

    In LTIMindtree, we are a global technology consulting and digital solutions company committed to driving innovation and delivering exceptional IT services. We are looking for our next talented team member to join us as a Lead Engineer Service Desk Operations.Work Model: Hybrid (2 to 3 days on site).Schedule and Time Shift: Full-time; availability for...

  • Lead Engineer Service Desk Operations.

    hace 3 semanas

    Cuauhtémoc, México LTIMindtree A tiempo completo

    In LTIMindtree, we are a global technology consulting and digital solutions company committed to driving innovation and delivering exceptional IT services. We are looking for our next talented team member to join us as a Lead Engineer Service Desk Operations.Work Model: Hybrid (2 to 3 days on site).Schedule and Time Shift: Full-time; availability for...

  • Lead Engineer Service Desk Operations.

    hace 3 semanas

    Cuauhtémoc, México LTIMindtree A tiempo completo

    In LTIMindtree, we are a global technology consulting and digital solutions company committed to driving innovation and delivering exceptional IT services. We are looking for our next talented team member to join us as a Lead Engineer Service Desk Operations.Work Model: Hybrid (2 to 3 days on site).Schedule and Time Shift: Full-time; availability for...

  • Lead Engineer Service Desk Operations.

    hace 2 días

    Cuauhtémoc, México LTIMindtree A tiempo completo

    In LTIMindtree, we are a global technology consulting and digital solutions company committed to driving innovation and delivering exceptional IT services. We are looking for our next talented team member to join us as a Lead Engineer Service Desk Operations.Work Model: Hybrid (2 to 3 days on site).Schedule and Time Shift: Full-time; availability for...

  • Engineer Service Desk Operations

    hace 1 día

    Cuauhtémoc, Ciudad de México LTIMindtree A tiempo completo $30,000 - $60,000 al año

    In LTIMindtree, we are a global technology consulting and digital solutions company committed to driving innovation and delivering exceptional IT services. We are looking for our next talented team member to join us as aEngineer Service Desk OperationsWork Model: Hybrid (2 to 3 times in site).Schedule and Time Shift: Full-time; availability for rotating...

  • Lead Engineer Service Desk Operations

    hace 1 día

    Cuauhtémoc, Ciudad de México LTIMindtree A tiempo completo $900,000 - $1,200,000 al año

    In LTIMindtree, we are a global technology consulting and digital solutions company committed to driving innovation and delivering exceptional IT services. We are looking for our next talented team member to join us as aLead Engineer Service Desk Operations.Work Model: Hybrid (2 to 3 days on site).Schedule and Time Shift: Full-time; availability for...